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Terry -
You were so helpful with a question by another user I thought I would tease
you with another one.
Backend Infrastructure
Windows 2003 Server (Std) running Network Associates VirusScan Enterprise
7.1. Role is a DC/GC plus File/Print Server.
Windows XP Pro client running Word 2003 and Hummingbird DM 5.1.0.5 SR3 (DM
is a 3rd party document management system). Documents through DM are
accessed via a UNC connection to the Windows 2003 server. Documents are
found be querying SQL 2000 on a Windows 2003 server (member server).
On average, about twice a month, user will successfully save the Word file
(File:Save) they are working on then close (File:Close) the Word document
only to have it enter a "not responding" state. The only way out is to
Ctrl-Alt-Del and perform an end task.
Application log shows with no other errors showing with it:
Source: Application Hang
category: (101)
Event ID: 1002
Description: Hanging application WINWORD.EXE, version 11.0.5604.0, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 35 36 30 34 2e .0.5604.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Any ideas as to why this might be happening?
TIA
TR
You were so helpful with a question by another user I thought I would tease
you with another one.
Backend Infrastructure
Windows 2003 Server (Std) running Network Associates VirusScan Enterprise
7.1. Role is a DC/GC plus File/Print Server.
Windows XP Pro client running Word 2003 and Hummingbird DM 5.1.0.5 SR3 (DM
is a 3rd party document management system). Documents through DM are
accessed via a UNC connection to the Windows 2003 server. Documents are
found be querying SQL 2000 on a Windows 2003 server (member server).
On average, about twice a month, user will successfully save the Word file
(File:Save) they are working on then close (File:Close) the Word document
only to have it enter a "not responding" state. The only way out is to
Ctrl-Alt-Del and perform an end task.
Application log shows with no other errors showing with it:
Source: Application Hang
category: (101)
Event ID: 1002
Description: Hanging application WINWORD.EXE, version 11.0.5604.0, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 35 36 30 34 2e .0.5604.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Any ideas as to why this might be happening?
TIA
TR