Authentication errors when trying to use templates

[Susan811]

When I try to use the templates on Word 2007 for letters, brochures, etc., I
get a message telling me that I am using an unauthorized copy of Word 2003.
I don't understand this because I uninstalled 2003 from my computer when I
installed 2007. I even had the hard drive cleaned out at the time because of
hardware problems. Can anyone help? Thanks.

 

[Beth Melton]

When I try to use the templates on Word 2007 for letters, brochures, etc.,
I
get a message telling me that I am using an unauthorized copy of Word
2003.
I don't understand this because I uninstalled 2003 from my computer when I
installed 2007. I even had the hard drive cleaned out at the time because
of
hardware problems. Can anyone help? Thanks.

What does the message say exactly? Does it say you are using an unauthorized
copy of Word 2003? If so, did you check Add/Remove Programs to see if Word
2003 is listed? This can happen if you had Microsoft Works Suite installed
that included Word 2003 and then a) installed Office 2003 or b) installed
Office 2007 and used the upgrade option. In either scenario it's possible
Word 2003 from Works Suite wasn't removed.

--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx