All of the people who provide answers here are volunteers. They don't work
for Microsoft but are your fellow computer users, some with decades of
experience. It would be helpful, if you want help, to answer my suggestions
and questions. Let us know what happened when you tried them.
I had suggested that you download the utility from the MVP site rather than
using the macro9.dot procedure. It has been thoroughly tested on multiple
versions of Word in multiple configurations.
Did you do that and it didn't work either?
Then I suggested:
If you downloaded the utility from the MVP site, and came up with this
problem, you may have corruption somewhere. First try renaming normal.dot
with Word closed, reopening, and trying the utility. If that doesn't crash,
the problem is in one of the entries in your normal.dot. If it does, it is
in the .acl file. If the acl file is the problem, first close Word again and
rename normal.dot back. If the problem is in the normal.dot file, then
rename your acl file and reopen Word.
Make a copy of your acl files in a separate folder.
Open Word and delete the last half of your AC entries. Close and reopen
Word.
Try to run the utility. If it crashes, close Word and try moving your
shortened acl file to another file and copy your backup copy of the original
back. Open Word and delete the first half of your AC entries. Close and
reopen Word.
Try to run the utility.
Deleting that many AC entries may call for a macro. Again, make sure of your
backups.
One final suggestion is to start Word in Safe Mode and try to run the macro.
Good luck.
In the future, it is helpful if you keep your postings on the same topic in
the same thread. That way people can see what suggestions have already been
made and what you've tried. Take a look at the FAQ posting, it has a link to
posting suggestions.
--
Charles Kenyon
Word New User FAQ & Web Directory:
http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
http://addbalance.com/usersguide
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
