auto reply and alias

[fpasha]

Hi,

My supervisor has set up an alias account to recieve emails of a particula
subject. (example: shipping company)

Therefore anyone who has any business with the shipping company has access
to a specfic email alias (example: (e-mail address removed)). The orignal email is
(ex: (e-mail address removed))

We first set up a rule to find any email with the recipient email as
"(e-mail address removed)" and move it into a specific folder. The second rule we set
up is to send an autoreply with a tempelate. (i.e."thank u for your email, we
will respond to yu asap").

Up till here it all went smoothly. However, the auto reply email is sent
with the orignal email ([email protected]) as the sender. This is what
we want to change. The reason is that we would not like people to have access
to my supervisors name and then find his contact information and call him.
This would result in alot of excess phone calls.

Thererfore, I would like to find out how to deliver this autoreply to the
emailers with the alias email. Thanks in advance, and apologies for the long
post

 

[BillR [MVP]]

Does it work if you show and set the From field in the Reply template?

 

[fpasha]

Hi Bill,

That was one of the first things I tried. But unfortunately it ended up
showing my supervisors name again.

 

[BillR [MVP]]

You might need to set up an account that recives using the same email
address you want to send with and uses only the name you want to reply with.