you are using word as your editor. You need to go to actions, new mail
using... outlook. It should be the first outlook one on the list. Or disable
word as the editor and create the template then reenable it.
Turn off Word as your email editor (Tools | Options | Mail Format) before you create the reply template message.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
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