Auto reply not working for external addresses

[Brent K]

I set up a Server Reply rule in outlook and it works great internally on our
network, if someone sends me an email, they get the auto reply fine. But if
I try from an external email address, I get the email from the external
address, but the auto reply never gets sent to them. Any ideas?
Brent

 

[Hal Hostetler [MVP P/I]]

Exchange Server by chance? If so, be advised that both Automatic Replies
and Automatic Out of Office messages to the Internet are disabled by default
in Exchange Server; this is done to prevent e-mail loops (which can VERY
quickly bring an e-mail server to it's knees).

http://support.microsoft.com/kb/266166/en-us
Automatic replies, automatic forwards and Out of Office to Internet
recipients are disabled in Exchange 2000 Server and in Exchange Server 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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