Auto shapes and text boxes will not format (Color in)

[Kitty]

Any help would be so greatly appreciated:

I just installed MS Office Professional Plus 2007. There are some features
that will not work. For instance, I can not color in any text boxes or auto
shapes in MS Word and Publisher. There was a free trial which has expired.
I uninstalled it. I also uninstalled MS Office Professional Plus 2007 and
then reinstalled it – and those features still aren’t working.

The software was activated. I even tried to activate it again...but it
indicated that activation was already complete.

Thank-you to anyone who has some advice for me.

 

[Rob Giordano [MS MVP]]

Trials are only good once, then you need to buy it if you like it and want
to continue to use it.

 

[Mary Sauer]

Have you installed the Service Pack? Are you using a color printer?
http://office.microsoft.com/en-us/downloads/CD102041601033.aspx
Might try an Office Diagnostic in the Help menu.

 

[Kitty]

Hello Rob,

I didn't want to continue the trial that came with my new computer. I
didn't like that version of Office - so I purchsed a different version.
However, the new one will not add color to shapes or text boxes. The other
version has been uninstalled so I don't know why this is happening. Thanks
for your reply.

 

[Kitty]

Hi Mary,

Thanks for replying. I did install the service packs and I ran the
diagnositc (said everything was fine). The only thing that will not work is
to make my text boxes and shapes a differnet color. Publisher is not useful
if I can't make the color work. I'm frustrated. Thanks for anything you can
provide.

Kitty

 

[Mary Sauer]

Can you select a different printer as default in the Printer folder? Is your
present printer driver current?

 

[Kitty]

Hi Mary,

I could install another printer. However, the computer has been using the
same printer for a few months. Just last week I could use MS Office (the
version I unintalled) - and it worked perfectly. However, I wanted a
different version. I have done everything I know how to do. I have been
installing and using MS products for years. I have never had to contact
them. I'm not even sure how to do that...I think there is a fee too. Over
the years I have loaded the softwarwe - and all features have worked. Thanks
for trying to help Mary. I appreciate your time.

 

[Rob Giordano [MS MVP]]

Ok so let's backup...which version of Publisher are you trying to use now?
What color printer are you using, and is the printer driver the latest
version?

Then what....?


--
~~~~~~~~~~~~~~~~~~
Rob Giordano
Microsoft MVP Expression Web