Auto Update question

[SRT]

I'm new here so bear with me:

The last couple of weeks the microsoft autoupdate for office appears
on my mac.
The update is roughly 57meg. I click install and is takes a few
minutes. After that the download progress box goes away, but then the
next day it will tell me to install the same update.
I'm not a computer wizard, or the strongest in the field......so this
is a little confusing to me.

Any advice?

Thanks in advance!

 

[CyberTaz]

For some reason it sounds like the update isn't applying correctly - could
be a download connection problem among other possibilities... Been known to
happen but not isolated to any one particular cause.

First of all, launch Disk Utility & run Repair Disk Permissions. That in
itself _may_ resolve it. If not, go to this link & download the update from
there (based on the size you mention I'm figuring it's the 11.3.3 update
that you're having the problem with):

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/downl
oad/Office2004/Office2004_1134.xml&secid=4&ssid=33&flgnosysreq=True

Follow the instructions on that page, then run Repair Disk Permissions
again. Perhaps that will yield a better result. If not please post back.

BTW - there is also a new 11.3.4 update to follow that, but the 11.3.3 must
be done first. Also, the 11.3.4 is only a little over 1 MB.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[SRT]

For some reason it sounds like the update isn't applying correctly - could
be a download connection problem among other possibilities... Been known to
happen but not isolated to any one particular cause.

First of all, launch Disk Utility & run Repair Disk Permissions. That in
itself _may_ resolve it. If not, go to this link & download the update from
there (based on the size you mention I'm figuring it's the 11.3.3 update
that you're having the problem with):

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/ma...
oad/Office2004/Office2004_1134.xml&secid=4&ssid=33&flgnosysreq=True

Follow the instructions on that page, then run Repair Disk Permissions
again. Perhaps that will yield a better result. If not please post back.

BTW - there is also a new 11.3.4 update to follow that, but the 11.3.3 must
be done first. Also, the 11.3.4 is only a little over 1 MB.

HTH |:>)
Bob Jones
[MVP] Office:Mac






- Show quoted text -

Thank you VERY much! I'll try that.
Really, I appreciate it a lot!!!

 

[CyberTaz]

No problem - let us know how you make out... Especially since 11.3.4 is
"brand-spankin' new".

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[SRT]

No problem - let us know how you make out... Especially since 11.3.4 is
"brand-spankin' new".

Regards |:>)
Bob Jones
[MVP] Office:Mac




- Show quoted text -

That worked perfectly! I ran the Disk Utility and Repair Disc
Permissions and then the Office updates installed no problem. Right
after that I ran the scan again for updates and the 11.3.4 came up,
installed and this thing is perfect again!
Thanks again for your help!!!

 

[CyberTaz]

You're most certainly welcome - just remember to run Repair Disk Permissions
after any software installations and OS or application updates

Thanks for letting us know it worked for you.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Damon Brandt]

That's a big myth.

 

[John McGhie [MVP - Word and Word Macintosh]]

Yeah, we know... Except that when they DO it, things seem to work, and when
they DON'T, sometimes things don't work.

That's a big myth.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410