Autocomplete lists clears with reboot

[execspt]

Have a user with Office XP. His autocomplete list seems to clear after a
reboot. He can build it while he's online and it works, but the next day it
doesn't recognize anything he entered in from the previous session.

 

[garfield-n-odie [MVP]]

Not sure what you mean by "autocomplete list"... maybe you're
talking about AutoText or AutoCorrect? Is Adobe Acrobat 7.0
installed on the computer? If yes, then the Acrobat 7.0 Create
Adobe PDF toolbar add-in for Word prevents Word from
automatically saving changes to the normal.dot template (which is
where autotext and formatted autocorrect entries are stored).
See http://www.adobe.com/support/techdocs/331259.html for several
solutions to the problem.

 

[execspt]

I mean the autocomplete in Outlook XP, where it will suggest names as you
type them into the To: or CC: fields.