Any suggestion on which setting needs to be corrected?
Thanks.
:
That would suggest an incorrect setting for your mail account.
--
Russ Valentine
[MVP-Outlook]
The only change is that I have migrated from one PC to a newer one.
As
far
as
I can tell, none of the reasons below would explain why Outlook is
automatically receiving but not automatically sending email.
:
It is difficult to determine why automatic polling is failing when
you
do
not post your mail account type, connection type and polling
settings.
If
automatic polling once worked and now fails, you also need to
examine
what
changes were made to your setup before automatic polling stopped
working.
In general, here are the reasons automatic polling might fail in
Outlook:
1. You have created an unrealistic polling interval. Many users set
their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They
put
an
unnecessary strain on mail servers and can create conflicting
polling
requests that can damage your Send/Receive Group or even your
account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to
Work
Offline
(this option is immediately above the Exit command in the File
menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as
documented
here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail
account
from
scratch.
6. Firewall software is blocking your transmission. Disable your
Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
Why would it work for receiving but not sending email? 5 minutes
works
from
all other PCs.
Also when new emails arrive I cannot mark the top one "read"
until
I
select another email then go back to the top one
Thanks.
:
Set a realistic interval. 15 minutes is the usual minimum.
--
Russ Valentine
[MVP-Outlook]
Automatic send/receive is set to 5 minutes and it succesfully
receives
email
but does not send it unless I click the "send/receive" button.
Also when new emails arrive I cannot mark the top one "read"
until
I
select another email then go back to the top one.
Thanks.