Automatic Update Problem

[Cathy]

My Automatic Update has been trying to install the following for the past
couple of weeks and I'm getting the following errors and I am stuck on how to
fix this:

Updates were unable to be successfully installed:
Security Update for Excel 2003 (KB925257)
Update for Outlook 2003 Junk Email Filter (KB925534
Security Update for Outlook 2003 (KB924085)

I have Windows XP with SP2 installed. Any help would be greatly appreciated!

 

[JoAnn Paules [MVP]]

I assume you have Office 2003?

The junk mail filter had me stuck for several weeks. I found a fix for it
but you **will** need your Office CDs and the product key. Thank Peter
Foldes for his solution.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Update



--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Dave G]

Sorry but the following process does not resolve this problem. I followed the
steps listed and still receive the same errors

Error Code: 0x80070663

Checking the knowledge base provides the following article

http://support.microsoft.com/kb/913754/en-us

however all the registry keys listed are in place.

Reviewing the forums this appears to be a common problem related to these
updates.

I have previously had the BTR2 version of office 2007 installed could the
keys associated with Office 12 be impacting in any way?

Dave

I assume you have Office 2003?

The junk mail filter had me stuck for several weeks. I found a fix for it
but you **will** need your Office CDs and the product key. Thank Peter
Foldes for his solution.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Update



--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

My Automatic Update has been trying to install the following for the past
couple of weeks and I'm getting the following errors and I am stuck on how
to
fix this:

Updates were unable to be successfully installed:
Security Update for Excel 2003 (KB925257)
Update for Outlook 2003 Junk Email Filter (KB925534
Security Update for Outlook 2003 (KB924085)

I have Windows XP with SP2 installed. Any help would be greatly
appreciated!

 

[Cathy]

Well, it worked like a charm for me, Dave!

Thank you JoAnn and thank you Peter Foldes!

Cathy S.

I assume you have Office 2003?

The junk mail filter had me stuck for several weeks. I found a fix for it
but you **will** need your Office CDs and the product key. Thank Peter
Foldes for his solution.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Update



--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

My Automatic Update has been trying to install the following for the past
couple of weeks and I'm getting the following errors and I am stuck on how
to
fix this:

Updates were unable to be successfully installed:
Security Update for Excel 2003 (KB925257)
Update for Outlook 2003 Junk Email Filter (KB925534
Security Update for Outlook 2003 (KB924085)

I have Windows XP with SP2 installed. Any help would be greatly
appreciated!