Automatic virus check on opening files problem

[Edward H. Fabrega]

Hello. I'm got XP Office 2002. Been running XP Word over a year with the
Word app opening up and giving me a blank document in about 4 or 5 seconds
after I start the app. No problem. Yesterday, however, and all times since,
when I start Word it takes about 20 second to get the app to open and give
me a blank starting document. Addionally, after I finally get the screen, I
then select the document that I want to work on and open it .... BUT before
it shows up the status bar states that an virus request has been initiated,
and approx 20 seconds or so elapses before I get the document opened and
available to work on. From that point on, everything is okay. I have Nortan
Anti-Virus enabled and running, as I have been for months. No other program
on my computer is exhibiting any indications of slowness, so I've got to
assume this is Word's doing, something automatic that somehow got enabled in
Word. What do I do about this? Does anyone know? If the answer is
reinstalling Word, go ahead and tell me, but I'll probably just start using
Works or switch to WordPerfect because I'm irritated to hell.

Thanks,
Ed

 

[Bob I]

It's a Norton problem. Turn OFF "Office plugin"

 

[Echo S]

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2003081411062739
from Symantec suggests turning off certificates in IE.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q320365
describes how to disable the Office plug-in (which you should do anyway,
as far as I'm concerned). It's a PPT kb article, but the instructions
for disabling the plug-in are good.

 

[Guest]

It's the Norton Antivirus that is causing the problem,
just go to your antivirus,under Norton Antivirus option,
look for "Other" and you'll find an option "enable office
plug in" just uncheck that and the problem is solved.
The problem had to do with yesterdays update, there's a
bug in there.

tito