AutoRecover Error - Please Help!

[GCB]

I am hoping some of you good folk may be able to help me especially if there
are any MVPs around, I have had this problem for some time now and have tried
nearly everything apart from re-installing Word to try and correct it:

We run Microsoft Office 2003 from our two Windows 2003 Terminal Servers, one
of our employess placed a document on the desktop one day as they were
experimenting with Word. They then deleted that document as they did not want
it any more and now everytime ANY user opens Word the AutoRecover box pops up
on the left hand side asking if they want to restore the document (which of
course doesn't exist) if you choose no then you can close the box and
continue working if you choose yes an error message appears saying that that
their is no access to the file - a kind of access denied. When the users
then close Word and open it again they get the AutoRecover box come up again!

Is there anyway of removing these list of files to stop it from continually
prompting them, I have even tried turning off AutoRecover but this did not
work. I am wondering if there is a registry fix or patch available. I thought
at first this may have been a permissions problem and that Word did not have
access to the temporary path where it stored the autorecover documents but I
granted "everyone" access to it to no avail.

Regards
GCB

 

[Brian]

Is the deleted document still in the user's recycle bib. If so, you could try
and have the user restore the document, start Word and recover the document.
Once done, close word, and use explorer to delete the document.

Hope this helps,

 

[Herb Tyson [MVP]]

Check Tools - Options - File Locations - AutoRecovery location. Note that
location.

Close Word. Navigate to the noted location and delete any files matching
*.asd.

 

[GCB]

I am afraid not, these items have been deleted.

GCB

 

[GCB]

I have tried this and I am afraid this didn't work. Our users use roaming
profile so I also did a search for *.asd amongst their profile and deleted
the ones I found but the problem is still occurrring :-(

Regards
GCB

 

[Herb Tyson [MVP]]

Hmmm... this makes no sense. There *has* to be an .asd file for Word to
invoke that mode. And, it shouldn't be necessary to search. The AutoRecover
folder can be in only one location for any given user profile. .asd files
that might be somewhere else would not be having this effect. Another
possibility would be to make sure that hidden files are displayed.

What happens if Word is started with the /a switch? (winword.exe /a) Does
the problem still occur? If not, then try renaming normal.dot and/or
deleting the Data key in the registry (as described here:

http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm )

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[GCB]

I will give in a go Herb and report back but certainly no .ads files found
and I am viewing all files as well, I scanned not only the terminal server
but also the users' roaming profiles.

GCB

 

[Herb Tyson [MVP]]

Note... you typed "ads". I assume that was momentary dyslexia... and that
you've been searching for .asd (not .ads) files.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[GCB]

Hi Herb

I have tried everything you have suggested and yes the previous post was a
typo

Also removed all the "data" keys from the correct registry position but it
is still doing exactly the same thing, I even removed the data key from some
of the old office installations that I found in the registry just in case
that was the problem but I am afraid I am still experincing the same problem.

GCB

 

[Herb Tyson [MVP]]

This sounds like a genuine mystery.

Is this happening just to that one user? Or, multiple users?

Assuming one... What if you create a new profile for that user? Does problem
occur with the new profile? It's sounding like that profile (if it's just
one) is corrupted, and a file somewhere (other than an .asd file, since
you've ruled that out) or a registry entry (other than the one you deleted)
contains an indelible indicator that a non-existent file needs to be
rescued.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[Herb Tyson [MVP]]

Bingo! I think...

Look for this registry key and rename it:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

Word creates this key when there is an outstanding .asd file. Here, I'm able
to clear that key through ordinary means--simply telling the AutoRecover
prompts that I've saved everything I need to. I'm guessing that this somehow
doesn't work quite the same way -- possibly a bug -- when working from a
terminal server.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[Oddmund]

Hi,

Had exactly the same problem. This article helped:

http://support.microsoft.com/kb/885380/en-us

But I deleted the subkey tree below to make it work...
:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\Microsoft\Office\11.0\Word\Resiliency\DocumentRecovery]

Rgrds
Oddmund

 

[GCB]

Hi Oddmund

A huge thank you, this done the trick!!! Thanks kindly!

GCB

 

[GCB]

Hi Herb

Thanks for all your help but Oddmund cracked it with his registry
modification and now it does not show the autorecovered documents anymore.

Gary