autotext entry cannot be changed or deleted

[Seejay]

I am trying to change an autotext entry. I change it and it's OK while I
stay in that document. But when I exit Word and then go back in, the old
autotext is back the way it was and the new one is gone.
Thank you.
C. J. Colton

 

[Suzanne S. Barnhill]

It sounds as if your Normal.dot is not being saved. Use Shift+File | Save
All to force a save, then investigate why it's not being saved when you exit
Word (often caused by interference from an add-in).