AVG and its effect on Outlook 2007

[dkintheuk]

I have now been investigating into this since i installed Office 2007 Beta2
and received the now famous blank email problem.

AVG is configured to use the email certificate functionality that is part fo
the overall mail standards to tag messages that it has handled with a message
to state that they are safe.

AVG insist that they currently are not offering any support or assistance
other than to specifically switch off the certificate functionality in the
email scanning tool of their anti-virus software.

It seems that the methods for handling email that Microsoft have used are
not exactly to the official standards - AVG will do nothing further in the
short-term.

So you either turn off anti-virus checking with AVG or just the
certification or remove it entirely if you want to get the full functionality
of Outlook 2007 Beta2.

The messages that you have 'lost' are actually corrupted and Outlook will
never be able to display them until the messages are fixed. They still retain
all their original data with an extra email certificate that is causing
Outlook to ignore the body of the email.

Can anyone in MS advise if a fix is to be issued to repair messgaes that
have been affected in this way?

Be careful out there...

 

[Patrick Schmid]

You can live very well without AVG integrated into Outlook. The normal
AVG functionality will protect you sufficiently.
There is no way to get the messages that were received as blank back.
They are simply gone. They were corrupted before they ever reached
Outlook.
MS won't issue any fix at all. This is a beta version and you have to
live with that. MS has a warning on the side where you downloaded it
that tells you not to use this in a production environment. If you lost
any important email due to ignoring this warning, then it is completely
your problem.
Either MS changes something in the next beta version or AVG will have to
eventually change their program. We'll just have to wait and see how
this will play out in the upcoming future.

Patrick Schmid

 

[dkintheuk]

Thanks... not totally helpful but thanks.

In fact the only reason i;m even using this software is that i support
customers using Windows and Microsoft software and I have already received a
number of questions about it.

You are right taht either AVG or Microsoft will have to give in but to be
honest, I couldn't give a rat's ass. The fault can only rest with someone who
chooses not to follow web standards. Simple as that.

I read the full EULA and am full tversed in understanding the intricacies of
the legal work in this regard. Microsoft have been lovely in letting people
get this software early and to be honest i think it is a great leap forward.
I just hope that they listen to their potential customers and produce a
product that is fit for purpose when it finally launches.

Ta.

 

[Ken Slovak - [MVP - Outlook]]

The problem is the hooks used to get at the incoming/outgoing emails are
very specific to each application and if anything changes in Outlook it can
break the integrated scanning. Look at various other scanners already out
there for Outlook 2003. Many are notorious for sending emails into black
holes and sending hundreds of copies of each sent email. And those are
working with a product that was released 3 years ago.

I've been using Outlook 2007 for almost a year now with AVG here with no
problems at all. Of course I never use the integrated email scanning, which
as Patrick mentioned is redundant and problematical.