Background instance of Word and Normal.dot

C

Charles Chen

Hi all,

I am working on an Office add-in for Office 2003 which is used with Excel,
PowerPoint, and Word. Of the three applications, I've only encountered this
particular issue with Word.

What happens is that the add-in will generate the custom menu items that are
added and it will work fine...for a while. For some reason, at some point in
time, a background, embedded instance of WINWORD.EXE (embedded as in it's
parent process is svchost.exe and it's started with the -Embedding switch).

What also happens at this time is that the Normal.dot template file is
modified. This has the effect of rendering our add-in to not load with the
Word application.

I've noticed that Outlook 2003, if you choose the option to use Word as your
email editor, starts a background instance of WINWORD.EXE when you create a
new email. However, I've also observed in my test environment, that when I
shutdown Outlook, it does not alter the Normal.dot file and the WINWORD.EXE
process that it starts is shut down.

Has anyone experienced issue with a background instance of Word which causes
the Normal.dot to be modified? Could this be linked to a some anti-virus
software?

Any insight would be appreciated.
 

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