Bad Files Icons, can't Install or Re-install

T

tpherson

I recently installed Office 2007 on a new computer runnign Vista
Business OS. About a day later all of the icons on my Word and Excel
files disappeared and a generic icon now appears in their place. All
the applications still work fine, and double clicking one of these
files still opens the appropriate Office application for editing.

I finanlly beame annoyed enough with this situation to try to see if
an uninstall/re-install would fix the problem. I cannot uninstall
through the control panel. I get the message,"Setup could not find
any available products to install, please contact your system
administrator"

I've tried to run setup from the CD and after the splash screen I get
the message "Setup has stopped working. Aproblem has caused setup to
stop working correctly". Below is the text of the error log file
SetupExe(20071003092719754).log

Anyone have any ideas to help on either the icon issue or the setup
issue. Help will be appreciated.



PERF: TickCount=275279 Name=OBootStrapper::Run Description=Begin
function
Operating System version: 6.0.6000 . Platform ID: 2
Running on a 32-bit operating system.
Command line: "E:\setup.exe"
No command line arguments given
Verify file signature in "E:\setup.exe"
Verify file signature in "E:\Basicr.WW\OSETUP.DLL"
Using setup controller dll at [E:\Basicr.WW\OSETUP.DLL].
PERF: TickCount=275591 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file C:\Users\TRAVIS~1.PAI\AppData\Local\Temp
\SetupExe(20071003092719754).log.
=========================================================================
PERF: TickCount=275591 Name=RunSetup Description=Begin function
Catalyst execution began: 10/03/2007 09:27:19.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus
Resiliency is [disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates'
folder [E:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[E:].
Resource File Manager : Found (CultureTag=en-US) resource file at [E:
\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file (File=E:\Office.en-us
\OSETUPUI.DLL) for CultureTag [en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users
\TRAVIS~1.PAI\AppData\Local\Temp\Setup00000754].
Loaded resource file [C:\Users\TRAVIS~1.PAI\AppData\Local\Temp
\Setup00000754\OSETUPUI.DLL] (CultureTag=en-US).
Loaded Dll : E:\Basicr.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{91120000-0013-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0010-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001B-0409-0000-0000000FF1CE}"
Product: BASICR
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PROOFING.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
Loading ARP entry.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{91120000-0013-0000-0000-0000000FF1CE}"
Preferring installed Product setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\BASICR\setup.xml
over E:\Basicr.WW\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0016-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Excel.en-us
\setup.xml over E:\Excel.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001A-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Outlook.en-us
\setup.xml over E:\Outlook.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-002C-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us
\setup.xml over E:\Proofing.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001B-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Word.en-us
\setup.xml over E:\Word.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0115-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us
\setup.xml over E:\Office.en-us\setup.xml
Product Deployment Mode: PerMachineManaged
Target Deployment Account Security Identifier:
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUISet.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Excel.en-us\ExcelMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Outlook.en-us\OutlookMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.es
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.fr
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.en
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\Proofing.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Word.en-us\WordMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\BASICR\BasicrWW.xml
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Catalyst execution finished: 10/03/2007 09:27:21. Return code:
30050. Exception caught: MsiAPICallFailure.
PERF: TickCount=277556 Name=RunSetup Description=End function
=========================================================================
 
E

Eric A.

You can use the following KB to manually remove office 2007.
http://support.microsoft.com/kb/928218/en-us

Then reinstall.
--
Eric Palm
MSFT Office Setup


[email protected] said:
I recently installed Office 2007 on a new computer runnign Vista
Business OS. About a day later all of the icons on my Word and Excel
files disappeared and a generic icon now appears in their place. All
the applications still work fine, and double clicking one of these
files still opens the appropriate Office application for editing.

I finanlly beame annoyed enough with this situation to try to see if
an uninstall/re-install would fix the problem. I cannot uninstall
through the control panel. I get the message,"Setup could not find
any available products to install, please contact your system
administrator"

I've tried to run setup from the CD and after the splash screen I get
the message "Setup has stopped working. Aproblem has caused setup to
stop working correctly". Below is the text of the error log file
SetupExe(20071003092719754).log

Anyone have any ideas to help on either the icon issue or the setup
issue. Help will be appreciated.



PERF: TickCount=275279 Name=OBootStrapper::Run Description=Begin
function
Operating System version: 6.0.6000 . Platform ID: 2
Running on a 32-bit operating system.
Command line: "E:\setup.exe"
No command line arguments given
Verify file signature in "E:\setup.exe"
Verify file signature in "E:\Basicr.WW\OSETUP.DLL"
Using setup controller dll at [E:\Basicr.WW\OSETUP.DLL].
PERF: TickCount=275591 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file C:\Users\TRAVIS~1.PAI\AppData\Local\Temp
\SetupExe(20071003092719754).log.
=========================================================================
PERF: TickCount=275591 Name=RunSetup Description=Begin function
Catalyst execution began: 10/03/2007 09:27:19.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus
Resiliency is [disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates'
folder [E:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[E:].
Resource File Manager : Found (CultureTag=en-US) resource file at [E:
\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file (File=E:\Office.en-us
\OSETUPUI.DLL) for CultureTag [en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users
\TRAVIS~1.PAI\AppData\Local\Temp\Setup00000754].
Loaded resource file [C:\Users\TRAVIS~1.PAI\AppData\Local\Temp
\Setup00000754\OSETUPUI.DLL] (CultureTag=en-US).
Loaded Dll : E:\Basicr.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{91120000-0013-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0010-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001B-0409-0000-0000000FF1CE}"
Product: BASICR
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PROOFING.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
Loading ARP entry.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{91120000-0013-0000-0000-0000000FF1CE}"
Preferring installed Product setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\BASICR\setup.xml
over E:\Basicr.WW\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0016-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Excel.en-us
\setup.xml over E:\Excel.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001A-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Outlook.en-us
\setup.xml over E:\Outlook.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-002C-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us
\setup.xml over E:\Proofing.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-001B-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Word.en-us
\setup.xml over E:\Word.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{90120000-0115-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files
\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us
\setup.xml over E:\Office.en-us\setup.xml
Product Deployment Mode: PerMachineManaged
Target Deployment Account Security Identifier:
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUISet.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Excel.en-us\ExcelMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Outlook.en-us\OutlookMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.es
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.fr
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.en
\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Proofing.en-us\Proofing.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Word.en-us\WordMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\BASICR\BasicrWW.xml
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure
ErrorCode: 110(0x6e).
Catalyst execution finished: 10/03/2007 09:27:21. Return code:
30050. Exception caught: MsiAPICallFailure.
PERF: TickCount=277556 Name=RunSetup Description=End function
=========================================================================
Click to expand...
 

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