BCC recipients do not receive mail

[Peter Braverman]

A persistent and very frustrating problem: Names entered in a BCC field do
not receive mail messages.

Current stats: OS 10.4.11, Office 2004 OR 2008, Exchange server. Problematic
message contains 56 addresses in "To" field, and 3 in "BCC" field. One of
the three BCC recipients is a group. ALL of the addresses in the BCC field
are verified multiple times, there is no limit on recipients set by the
server. All 56 "To" recipients receive message, none of the 3 in the "BCC"
field receive it. Entourage does not record errors in the log.

This has happened many times since we moved two years ago to an Exchange
server; I don't think it happened when we were using POP accounts. It
doesn't matter whether the BCC recipients are in-house (i.e., same domain as
sender) or outside.

There's a little discussion on this here:

http://tinyurl.com/39trmy

But it doesn't seem like anybody knows what's causing the problem, let alone
a solution. Any ideas? I'd be grateful if I'm copied on a group response, as
I don't get a chance to check here as often as I'd like.

Thanks for any insight.
Peter

 

[Adam Bailey]

A persistent and very frustrating problem: Names entered in a BCC field do
not receive mail messages. -snip-
This has happened many times since we moved two years ago to an Exchange
server; I don't think it happened when we were using POP accounts. It
doesn't matter whether the BCC recipients are in-house (i.e., same domain as
sender) or outside.

Can your Exchange administrator check the logs and see if the message was
transmitted to the BCC recipients?

 

[nandor]

I have the same problem (10.4.11, Office 2008, Exchange Server). Also had the same problem with Office 2004, already filed a bug report.

Sometimes a BCC recipient gets the email, sometimes not, whether there are multiple recipients or just one. Never have this problem (that I know of) with the CC field.

 

[Cliff]

am trying to send a message via Entourage 04, from my POP mail account, to a single group of 357 recipients (in the BCC field), with 'do not show names' checked. (i put my hotmail address as the 'To' address, to try to avoid spam filters.) i'm getting a 'too many recipients' error -- anyone know what the maximum is, and if there is any way to get around this? pls let me know ASAP at (e-mail address removed)! thx, Cliff Lo

 

[Diane Ross]

am trying to send a message via Entourage 04, from my POP mail account, to a
single group of 357 recipients (in the BCC field), with 'do not show names'
checked. (i put my hotmail address as the 'To' address, to try to avoid spam
filters.) i'm getting a 'too many recipients' error -- anyone know what the
maximum is, and if there is any way to get around this? pls let me know ASAP
at (e-mail address removed)! thx, Cliff Lo

This error is coming from your ISP. They probably limit you to 50, but you
would need to check. This is to prevent spammers from using their service.

Get this script "Split Recipients". This script will replicate messages into
the number of copies needed to comply with an ISP's maximum number of
recipients allowed per outgoing message.

<http://scriptbuilders.net/files/splitrecipientsxforentouragex2.0.html>

 

[ooshnoo]

I can concur with this issue. Using Office 08 connected to a Exchange 2003 sever, none of my BCC recipients receive any mail from me.

 

[Diane Ross]

I can concur with this issue. Using Office 08 connected to a Exchange 2003
sever, none of my BCC recipients receive any mail from me.

I asked a tester to check this out and he replied:

<quote>
I can verify it's not happening here. E'rage 08 on Ex03, BCC works
fine</quote

If you create a new subject with Exchange in the subject perhaps one of the
busy Exchange experts will see the thread and offer some help.

It's best to put Exchange in the first part of the subject so it's not
truncated.