BCM 2007 installation failed

[Mark Bowles]

Hi,

I have installed Office Professional 2007 with no problems, however when I
attempt to install BCM with the separate CD the installation fails whilst
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required
component Microsoft Office Small Business Connectivity Components. Business
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007 16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007 16:54:16 ===

Please help!

 

[csfy]

I hope you are more successful getting this question answered than I have
been. I also cannot get BCM installed. I get a message that reads "Setup
failed to install Business Contact Manager." I am so frustrated....I
requested help on 1/27/07--so far no replies.

 

[Mark Bowles]

I cleared out my temp files by clicking start>run and typing %temp%. Delete
everything in there, and try the installation again. It seemed to work for
me. But yes, I figured this out for myself. No help forthcoming from
Microsoft for my £400 purchase...

I hope you are more successful getting this question answered than I have
been. I also cannot get BCM installed. I get a message that reads "Setup
failed to install Business Contact Manager." I am so frustrated....I
requested help on 1/27/07--so far no replies.

Hi,

I have installed Office Professional 2007 with no problems, however when I
attempt to install BCM with the separate CD the installation fails whilst
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required
component Microsoft Office Small Business Connectivity Components. Business
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007 16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007 16:54:16 ===

Please help!

 

[csfy]

Thanks for sharing your answer. It did not work for me. I carefully
followed the resolution given in KB928218. Only to end up in the same place.
BCM won't install. You have been the only response to my plea for help.
When the set up fails, I get referred to a log file that doesn't exist.

I cleared out my temp files by clicking start>run and typing %temp%. Delete
everything in there, and try the installation again. It seemed to work for
me. But yes, I figured this out for myself. No help forthcoming from
Microsoft for my £400 purchase...

I hope you are more successful getting this question answered than I have
been. I also cannot get BCM installed. I get a message that reads "Setup
failed to install Business Contact Manager." I am so frustrated....I
requested help on 1/27/07--so far no replies.

Hi,

I have installed Office Professional 2007 with no problems, however when I
attempt to install BCM with the separate CD the installation fails whilst
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required
component Microsoft Office Small Business Connectivity Components. Business
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007 16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007 16:54:16 ===

Please help!

 

[csfy]

I now have BCM installed, but I changed 2 things so I am not sure which
corrected the problem. First, I exported then deleted this registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM. Second, I
installed .NET Framework 3.0. I suspect the solution is the first one, but
just in case I thought I should list the second one also.

Thanks for sharing your answer. It did not work for me. I carefully
followed the resolution given in KB928218. Only to end up in the same place.
BCM won't install. You have been the only response to my plea for help.
When the set up fails, I get referred to a log file that doesn't exist.

I cleared out my temp files by clicking start>run and typing %temp%. Delete
everything in there, and try the installation again. It seemed to work for
me. But yes, I figured this out for myself. No help forthcoming from
Microsoft for my £400 purchase...

I hope you are more successful getting this question answered than I have
been. I also cannot get BCM installed. I get a message that reads "Setup
failed to install Business Contact Manager." I am so frustrated....I
requested help on 1/27/07--so far no replies.

:

Hi,

I have installed Office Professional 2007 with no problems, however when I
attempt to install BCM with the separate CD the installation fails whilst
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required
component Microsoft Office Small Business Connectivity Components. Business
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007 16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007 16:54:16 ===

Please help!

 

[itaxcpa]

Thanks csfy ! Deleting the key you identified worked for me - I too had the
"setup failed" problem for at least 3 months with no working resolution,
until now. I already had .Net Framework 3.0 installed.

I now have BCM installed, but I changed 2 things so I am not sure which
corrected the problem. First, I exported then deleted this registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM. Second, I
installed .NET Framework 3.0. I suspect the solution is the first one, but
just in case I thought I should list the second one also.

Thanks for sharing your answer. It did not work for me. I carefully
followed the resolution given in KB928218. Only to end up in the same place.
BCM won't install. You have been the only response to my plea for help.
When the set up fails, I get referred to a log file that doesn't exist.

I cleared out my temp files by clicking start>run and typing %temp%. Delete
everything in there, and try the installation again. It seemed to work for
me. But yes, I figured this out for myself. No help forthcoming from
Microsoft for my £400 purchase...

:

I hope you are more successful getting this question answered than I have
been. I also cannot get BCM installed. I get a message that reads "Setup
failed to install Business Contact Manager." I am so frustrated....I
requested help on 1/27/07--so far no replies.

:

Hi,

I have installed Office Professional 2007 with no problems, however when I
attempt to install BCM with the separate CD the installation fails whilst
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required
component Microsoft Office Small Business Connectivity Components. Business
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007 16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007 16:54:16 ===

Please help!