BCM does not link emails where display name is not email address

  • Thread starter Norman Marshall
  • Start date
N

Norman Marshall

I noticed that on one of my accounts emails to one of the conttacts were not
being picked up by BCM. I tried relinking - did not work - though I could
manually link fine. The only difference I could notice was that this
contact's email address was in the format [Jane Doe][email protected] (not
sure if I have got the brackets exactly right there but Outlook was splitting
the address into a display name (Jane Doe) and an email address). When I
changed this back to just the email address, no display name, and relinked,
it worked fine.
 

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