BCM email Auto Linking buggy

B

Bob Day

Using Office 2007 outlook with BCM on XP…

This is a repost because I received no reply…I need to resolve this problem.
The BCM auto email linking is great, but, it does not work:

Problem 1)
Enter a new BCM contact and enable auto linking (it works fine).
Change that clients email address from its original email address (auto
linking stops working, even if you re-enable it for that contact, which you
should not have to do).

Problem 2)
Some accounts it does work, some it does not. I have no idea what the
difference is. all account are enabled for auto linking of email

Question 3)
How can you tell if a BCM contact has already have AutoLinking turned on?

These problems cripple the value of BCM and is a ridicules bug.

Does anyone have any ideas on how to resolve this?

Thanks,
Bob
 

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