BCM for Office 2003 Enterprise User

[Andy Dove21]

Hi,
I'm trying to install BCM for Outlook 2003. I tried the BCMV2UPD.exe
download directly (181,389kb), but could not get it to work (the seemingly
common "unable to initialise this form" problem). I'm not sure whether this
is supposed to be a clean install, or requires V1 first. It certainly
installs without any errors. MS phone support helped a lot, and tried many
things but we couldn't get it to work. The eventual suggestion was to
uninstall V2, and install V1, then try and upgrade.

Now I face a new problem. We only have 3000+ copies of Office 2003 Pro
Enterprise, and it seems BCM is not on those install CD's. So how do I get a
copy of BCM v1? I scoured the net and can't find it. Is it available as a
seperate CD? I definately do not want to go out and buy ANOTHER copy of
office just for this add on! That's an expensive way of doing things indeed.

/Andy

 

[Clinton Ford [MSFT]]

Perhaps the form is not initialized because the add-in is not loading correctly. After installing v2, do you see the "Business
Tools" menu when you start Outlook? If not, try clicking "Help | About Microsoft Office Outlook | Disabled Items", and enable
Business Contact Manger if listed.

Also, check to see if the SQL Desktop Engine instance is running by right-clicking on My Computer and selecting "Manage".
Then expand the "Services and Applications" folder and select "Services".
Now scroll down until you see "MSSQL$MICROSOFTSMLBIZ".
Check the status. Is it running?

Let me know if that does not solve your problem.
--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Hi,
I'm trying to install BCM for Outlook 2003. I tried the BCMV2UPD.exe
download directly (181,389kb), but could not get it to work (the seemingly
common "unable to initialise this form" problem). I'm not sure whether this
is supposed to be a clean install, or requires V1 first. It certainly
installs without any errors. MS phone support helped a lot, and tried many
things but we couldn't get it to work. The eventual suggestion was to
uninstall V2, and install V1, then try and upgrade.

Now I face a new problem. We only have 3000+ copies of Office 2003 Pro
Enterprise, and it seems BCM is not on those install CD's. So how do I get a
copy of BCM v1? I scoured the net and can't find it. Is it available as a
seperate CD? I definately do not want to go out and buy ANOTHER copy of
office just for this add on! That's an expensive way of doing things indeed.

/Andy

 

[Andy Dove21]

Hello Clinton,
Thank you fo getting back to me.

I got home after writing my last note, and installed an old copy of Office
2003 Pro on an old laptop I have lying around, then installed the
bcmv2upd.exe, and it worked perfectly. So I guess I don't need v1 afterall...

As soon as I saw your note this evening, I booted up the work laptop. It
was in a state of having had BCM & SQLDesktop uninstalled (again).
Reinstalled BCMV2UPD - went perfectly. Reopened OL, and got startup wizard.
Created new database (this time it's called MSBusinessContactManager6!). Got
to StartUp Complete message. Doubled checked that BCM is not working (it's
not - same problem. Click on Business Contacts, then double click in blank
area - get message "could not complete your last action", followed by the
missing form (unable to initialize).

So, now to try your suggestion...

Yes, the business tools menu is present and correct. I can select (for
example) the empty "Business Contacts Phone List", and everything works well.

Your second paragraph, I followed exactly to the letter. It reads
"MSSQL$MICROSOFTSMLBIZ Started Automatic LocalSystem" (there's nothing in the
Description column). So yes, I think it's running.

Looking forward to the next step
/Andy

 

[SEM]

Perfect Timing! Clinton, thank you for your suggestion. It worked perfectly.
I'm puzzled as to why BCM and Infotriever were both disabled.

Andy, sorry to hear you are still having troubles, but thank you for posting
your question last week. The suggestion was very timely for me.....AFTER A 10
DAYS OF PULLING MY HAIR OUT!

Steve

 

[Raul]

Hi Andy

Try installing the following update

http://support.microsoft.com/default.aspx?scid=kb;EN-US;913695

Do note you would require the service pack 2 for Outlook to be installed

before applying the update

 

[Andy Dove21]

Well, you're welcome. I'm still not fixed, but glad my pain put a smile on
somebody elses face .

Spent some more time on the phone to MS support yesterday, and they've got
some things they want me to try out. Unfortunately that involves asking the
terribly nice IT folk at my work place (they might be reading this) if they
wouldn't mind awfully reloading MSOffice onto my PC. So I'm stuffed for the
moment.

/Andy

 

[Andy Dove21]

Hello Raul,

If you could have seen me a few minutes ago, whooping and cheering, you'd
see how much you improved my day. Thank you so very much indeed - your fixed
worked like a charm. The program is working for the first time - I hope
others that are suffering the same problem have similar luck with this fix.

/Andy

 

[SEM]

Andy,

Our tech support will not assist with BCM. Even if you have the BCM toolbar
try opening "Help | About Microsoft Office Outlook | Disabled Items", and
enable
Business Contact Manger if listed from Clinton's post on 2/23. I found BCM
and Infotriever (an add-on to a travel service we use) were both disabled. As
soon as I did that, closed Outlook and re-opened, everything worked. As long
as you have BCM on any disc it should load. Also, you may have created
several BCM databases (you referenced BCM database 6 or similar) in an
earlier posting. Be careful which one you open. One will have your original
info, the others may be blank. They won't do any harm, just frustrating
because you won't get any info. Good Luck!

Steve