BCM History garbles HTML eNewsletters

[George]

I'm using Outlook2003w/BCM, and have been assuming that some eNewsletters
saved in BCM History under the sender's BCM contact name would stay there.

These newsletters are easy to read... they have jpg pictures along with
text... in other words, an html enhanced email. Just like a glossy printed
paper newsletter.

Problem is...I've been deleting them from the regular Outlook inbox and the
deleted folder... and recently went to re-open and old saved one in BCM....
but the newsletter had fallen apart... all I see are lots of hyperlinks to
jpg's along with intermingled text (stories)from the newsletter. That's
not very useful, and (except for the text) nearly impossible to read.

Is this normal? Isn't there a way to save a snapshot of the real/readable
original, graphical email? If not, how can this get into the suggestion box
for next version?

Thanks,
G

 

[Luther]

BCM just saves a "snapshot" of your email; the subject, who it was sent
to, the date sent, and the first 4k of the body.

If you delete anything from your deleted item folder, you've
effectively deleted it permanently.

BCM is just trying to track your communications with customers and is
not trying to serve as a content manager nor as secondary storage for
Outlook. If it did, the combination of BCM and Outlook would consume
your hard disk space twice as fast as just Outlook.

Outlook has features to back-up your email folders.