BCM Online Error Message: going online has been cancelled, but you

[Jay Robbins]

The error message is 'going online has been cancelled, but you can continue
to work in the offline database.' I have SP1 installed. I have run office
diagnostics. The first couple of times I tried to connect, it asked me to
manually resolve conflicts. Now it says it's applying all of the changes,
but cancels at the last minute and gives me the above message.

I turned on loggins as suggested in another thread, and have included my log
below. There may be another issue in this error log: I had some reminders
pop up that I can't get rid of. One of them has to do with a ghost marketing
campaign that I can't see anywhere in BCM.

Thanks in advance for any help:
[E] [13:42:18.9062500]Microsoft.Iris.ImportExportDataAccess: Exception
creating campaign: This Marketing Campaign record cannot be saved without a
title.
[E] [13:42:18.9218750]Microsoft.Iris.ImportExportDataAccess: Text:Unable to
save Marketing Campaign, This Marketing Campaign record cannot be saved
without a title..
[E] [13:42:18.9218750]Microsoft.Iris.ImportExportDataAccess: Message:This
Marketing Campaign record cannot be saved without a title.
[E] [13:42:18.9218750]Microsoft.Iris.ImportExport: Unable to save Marketing
Campaign, This Marketing Campaign record cannot be saved without a title..
[E] [13:42:18.9218750]Microsoft.Iris.ImportExport: ImportFatalException
during syncing, Unable to save Marketing Campaign, This Marketing Campaign
record cannot be saved without a title..
[E] [13:42:18.9218750]BCMRes: Text:\V]
[13:42:18.9218750]Microsoft.BusinessSolutions.eCRM.DataSync:
SyncManager.Synchronize: Exit
[V] [13:42:18.9218750]Microsoft.BusinessSolutions.eCRM.DataSync:
DataSyncException in GoOnline, message is BCM Error #7009 :,stackTrace is
at
Microsoft.BusinessSolutions.eCRM.ImportExportBase.OutlookChangeListConsumer.Microsoft.BusinessSolutions.eCRM.DataSync.IChangeListConsumer.ApplyChanges(ChangeList changes, EventsManager eventsMgr)
at
Microsoft.BusinessSolutions.eCRM.DataSync.SyncManager.Synchronize(SyncPoint
sp, IContext producerContext, IContext consumerContext, SyncLog syncLog)
at
Microsoft.BusinessSolutions.eCRM.DataSync.SyncManager.Synchronize(String
outlookProfileName, String syncPointName, IContext producerContext, IContext
consumerContext)
at
Microsoft.BusinessSolutions.eCRM.DataSync.OfflineManager.GoOnline(IContext
context)

[E] [14:06:02.5781250]BusinessLayer: at
System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean
breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException
exception, Boolean breakConnection)
at
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject
stateObj)
at System.Data.SqlClient.TdsParserStateObject.ThrowExceptionAndWarning()
at System.Data.SqlClient.TdsParserStateObject.WriteSni()
at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
at
System.Data.SqlClient.TdsParser.TdsExecuteTransactionManagerRequest(Byte[]
buffer, TransactionManagerRequestType request, String transactionName,
TransactionManagerIsolationLevel isoLevel, Int32 timeout,
SqlInternalTransaction transaction, TdsParserStateObject stateObj, Boolean
isDelegateControlRequest)
at
System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransactionYukon(TransactionRequest
transactionRequest, String transactionName, IsolationLevel iso,
SqlInternalTransaction internalTransaction, Boolean isDelegateControlRequest)
at
System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransaction(TransactionRequest
transactionRequest, String name, IsolationLevel iso, SqlInternalTransaction
internalTransaction, Boolean isDelegateControlRequest)
at
System.Data.SqlClient.SqlInternalConnection.BeginSqlTransaction(IsolationLevel iso, String transactionName)
at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel
iso, String transactionName)
at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel iso)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.BcmDataStore.PollDBForChanges(Boolean doBlock, Boolean autoSwitchToOffline)
[E] [14:06:02.5781250]BCMRes: Text:
[E] [14:06:02.5781250]BCMRes: Message:A transport-level error has occurred
when sending the request to the server. (provider: Shared Memory Provider,
error: 0 - No process is on the other end of the pipe.)
[V] [14:06:02.5781250]BusinessLayer: Polling failed: A transport-level error
has occurred when sending the request to the server. (provider: Shared Memory
Provider, error: 0 - No process is on the other end of the pipe.)

 

[Luther]

The error message is 'going online has been cancelled, but you can continue
to work in the offline database.'  I have SP1 installed.  I have run office
diagnostics.  The first couple of times I tried to connect, it asked meto
manually resolve conflicts.  Now it says it's applying all of the changes,
but cancels at the last minute and gives me the above message.  

I turned on loggins as suggested in another thread, and have included my log
below.  There may be another issue in this error log:  I had some reminders
pop up that I can't get rid of.  One of them has to do with a ghost marketing
campaign that I can't see anywhere in BCM.

Thanks in advance for any help:
[E] [13:42:18.9062500]Microsoft.Iris.ImportExportDataAccess: Exception
creating campaign: This Marketing Campaign record cannot be saved withouta
title.
[E] [13:42:18.9218750]Microsoft.Iris.ImportExportDataAccess: Text:Unable to
save Marketing Campaign, This Marketing Campaign record cannot be saved
without a title..
[E] [13:42:18.9218750]Microsoft.Iris.ImportExportDataAccess: Message:This
Marketing Campaign record cannot be saved without a title.
[E] [13:42:18.9218750]Microsoft.Iris.ImportExport: Unable to save Marketing
Campaign, This Marketing Campaign record cannot be saved without a title...
[E] [13:42:18.9218750]Microsoft.Iris.ImportExport: ImportFatalException
during syncing, Unable to save Marketing Campaign, This Marketing Campaign
record cannot be saved without a title..
[E] [13:42:18.9218750]BCMRes: Text:\V]
[13:42:18.9218750]Microsoft.BusinessSolutions.eCRM.DataSync:
SyncManager.Synchronize: Exit
[V] [13:42:18.9218750]Microsoft.BusinessSolutions.eCRM.DataSync:
DataSyncException in GoOnline, message is BCM Error #7009 :,stackTrace is   
at
Microsoft.BusinessSolutions.eCRM.ImportExportBase.OutlookChangeListConsumer­.Microsoft.BusinessSolutions.eCRM.DataSync.IChangeListConsumer.ApplyChanges­(ChangeList changes, EventsManager eventsMgr)
   at
Microsoft.BusinessSolutions.eCRM.DataSync.SyncManager.Synchronize(SyncPoint
sp, IContext producerContext, IContext consumerContext, SyncLog syncLog)
   at
Microsoft.BusinessSolutions.eCRM.DataSync.SyncManager.Synchronize(String
outlookProfileName, String syncPointName, IContext producerContext, IContext
consumerContext)
   at
Microsoft.BusinessSolutions.eCRM.DataSync.OfflineManager.GoOnline(IContext
context)

[E] [14:06:02.5781250]BusinessLayer:    at
System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean
breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException
exception, Boolean breakConnection)
   at
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObje­ct
stateObj)
   at System.Data.SqlClient.TdsParserStateObject.ThrowExceptionAndWarning()
   at System.Data.SqlClient.TdsParserStateObject.WriteSni()
   at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
   at
System.Data.SqlClient.TdsParser.TdsExecuteTransactionManagerRequest(Byte[]
buffer, TransactionManagerRequestType request, String transactionName,
TransactionManagerIsolationLevel isoLevel, Int32 timeout,
SqlInternalTransaction transaction, TdsParserStateObject stateObj, Boolean
isDelegateControlRequest)
   at
System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransactionYukon(Tran­sactionRequest
transactionRequest, String transactionName, IsolationLevel iso,
SqlInternalTransaction internalTransaction, Boolean isDelegateControlRequest)
   at
System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransaction(Transacti­onRequest
transactionRequest, String name, IsolationLevel iso, SqlInternalTransaction
internalTransaction, Boolean isDelegateControlRequest)
   at
System.Data.SqlClient.SqlInternalConnection.BeginSqlTransaction(IsolationLe­vel iso, String transactionName)
   at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel
iso, String transactionName)
   at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel iso)
   at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.BcmDataStore.PollDBForChange­s(Boolean doBlock, Boolean autoSwitchToOffline)
[E] [14:06:02.5781250]BCMRes: Text:
[E] [14:06:02.5781250]BCMRes: Message:A transport-level error has occurred
when sending the request to the server. (provider: Shared Memory Provider,
error: 0 - No process is on the other end of the pipe.)
[V] [14:06:02.5781250]BusinessLayer: Polling failed: A transport-level error
has occurred when sending the request to the server. (provider: Shared Memory
Provider, error: 0 - No process is on the other end of the pipe.)

The first error looks like bad data:
[E] [13:42:18.9062500]Microsoft.Iris.ImportExportDataAccess:
Exception
creating campaign: This Marketing Campaign record cannot be saved
without a
title.

I don't know why BCM would let you save a campaign offline, and then
not let you sync it to the master db, but you can try looking through
your campaigns for one that looks suspicious and try deleting it -
although this is probably the ghost campaign youb refer to.

The error looks like a network connectivity issue; the machine with
the master db was unreachable.

 

[Jay Robbins]

Thanks Luther, but that's not it. The server (actually a PC serving as a
server) is available for all other data. It's just BCM that wasn't
connecting. And BCM connects, but then it cancels at the last minute after
analyzing all changes.

As far as the Marketing campaing is concerned, I don't have any campaigns at
all. I started one to 'play with,' but never saved it.