BCM seems to have "disappeared"

[mgee]

I've set up accounts, contacts and opportunities and have produce reports.
However BCM now seems to have "disappeared". It is enabled (in Help->About)
but I can't access any features or the BCM help menue.

 

[Sue Mosher [MVP-Outlook]]

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook. You
can also check Help | About Microsoft Outlook | Disabled Items.

 

[MGee]

Sue,

Many thanks. I backed up the registry, made the change and then restarted
Outlook. I get an error message, "Managed MAPI Service Catastrophic Failure"
that says "Unknown error". When I close it, it keeps coming back. After
seven times it quites coming back. The rest of Outlook seems to run normally
(at least the parts of it I am using) but no BCM. --MGee

 

[Sue Mosher [MVP-Outlook]]

If BCM does not load even after you edit the LoadBehavior registry value, or
if the database does not load, you should initiate a support incident with
Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Bradley F.]

I have received the error "Managed MAPI Service Encountered a Catastrophic
Failure." Is there any update on a solution for this error?

I have a retail upgrade copy of Office 2003 Professional with Business
Contact Manager. But I am still expected to pay for my request, and never
have made a request before.

Thanks!

 

[MGee]

Bradley,

Same with me, you get a couple of incidents so I was able to use one of
them.

They took me through a number of possible fixes. The last one was to create
a new profile. That worked. (Not sure if that was the only problem, and
certainly not sure whether yours is a corrupted profile, but you might try
just creating a new profile and see if that clears it up.)

Good luck, --Mike

 

[Bradley F.]

I followed the directions you just gave me and creating a new profile was the
solution. The only thing I had to be sure of was to import my email from the
old data file.

I think this could easily have been done by selecting the old data file in
Mail in the Control Panel.

Thanks!