BCM won't open

[Coffy 2 U]

I just upgraded from Office 2003 to Office Enterprise 2007 and I am unable to
open my Business Contacts. I receive the following error: "The set of
folders cannot be opened. An unexpected error has occured. MAPI was unable
to load the information service IrisMS.DLL. Be sure the service is correctly
installed and configured." Can you help with this?

 

[Raul Thomas]

Try creating a new Outlook profile

--
Regards

Rahul Thomas [MSFT]

https://blogs.msdn.com/rathomas

 

[Coffy 2 U]

Raul,

This did not work. I read that not all Enterprise's come with BCM, is this
true? If so, can you downlod just the BCM or will I have to purchase a new
Outlook w/ BCM?

 

[Tarses]

I just upgraded from Office 2003 to Office Enterprise 2007 and I am unable to
open my Business Contacts. I receive the following error: "The set of
folders cannot be opened. An unexpected error has occured. MAPI was unable
to load the information service IrisMS.DLL. Be sure the service is correctly
installed and configured." Can you help with this?

Follow the steps listed in this link. You will likely have to delete the
registry keys it indicates. That worked for me as I had the same problem.


http://blogs.msdn.com/bcm/pages/fre...usiness-contact-manager-for-outlook-2007.aspx