BCM

[Jay K. Eiler]

I installed BCM at the same time I installed/configured
Office/Outlook 2003. No new icons showed up for BCM, no
new menu functions for BCM appear in Outlook. The help
file and tutorials are there, but there's nothing inside
Outlook to make it possible to use this product. What do
I need to do to make this work?

Jay K. Eiler

 

[Sue Mosher [MVP-Outlook]]

Business Contact Manager is new enough that we don't have a lot of solid
troubleshooting information yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.

 

[Jay K. Eiler]

Thanks for the help. I'll try your tips this week.

I have a point to make. Why in the world would this not
be designed to work with Exchange? That doesn't make any
sense. Could you answer that one for me?

I can be reached at (e-mail address removed)

Again, thanks for the help.

JKE

 

[Sue Mosher [MVP-Outlook]]

BCM is a single-user CRM tool. Microsoft apparently thought that in a
collaborative environment like that represented by Exchange, people would be
frustrated that they couldn't share BCM data (and it might be argued, should
be using Microsoft CRM instead). I don't think that's a valid argument,
since plenty of companies have individuals who need personal contact
relationship management beyond what Outlook provides, without any sharing
requirement.