Beta Office 7 leftovers prevent me from installing Office 7

[SRita]

I had installed a Beta Office 7 version and had been using it successfully
for the last 6 months. I attended a Launch session last week and received my
product key for the official download but cannot get it to install as somehow
it thinks I still have the beta version installed. ( I uninstalled it first
but it appears that there may some files that are still there that make it
think there is a Office 7 version). Can someone from Microsoft advise as to
next steps.

 

[TaurArian [MS-MVP]]

Error message when you try to install the original release version of a 2007 Office suite
or program: "Setup is unable to proceed"
http://support.microsoft.com/kb/927222/en-us

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
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|I had installed a Beta Office 7 version and had been using it successfully
| for the last 6 months. I attended a Launch session last week and received my
| product key for the official download but cannot get it to install as somehow
| it thinks I still have the beta version installed. ( I uninstalled it first
| but it appears that there may some files that are still there that make it
| think there is a Office 7 version). Can someone from Microsoft advise as to
| next steps.
| --
| Rita
| P.S. The Cusotmer Service link on the download website does not work!

 

[Don Ellis]

I had installed a Beta Office 7 version and had been using it successfully
for the last 6 months. I attended a Launch session last week and received my
product key for the official download but cannot get it to install as somehow
it thinks I still have the beta version installed. ( I uninstalled it first
but it appears that there may some files that are still there that make it
think there is a Office 7 version). Can someone from Microsoft advise as to
next steps.

I'm not from Microsoft, but I had the same problem. In addition to
installing Office 2007 Beta, I installed the "Publish to PDF or XPS"
extension. Once I uninstalled that, the installation of my registered
Office 20077 everything worked fine.

You might look through your Add/Remove Programs list and see if
there's anything related to Office 2007 Beta that still needs
removing.

Good luck.

Don

P.S. On the other hand, if I haven't understood the question at all,
please ignore.

 

[SRita]

Thanks for the link. Followed the directions posted in 928218 and I got both
Grove and Office to install. Great work.

 

[annmonica2]

I had installed a Beta Office 7 version and had been using it successfully
for the last 6 months. I attended a Launch session last week and received my
product key for the official download but cannot get it to install as somehow
it thinks I still have the beta version installed. ( I uninstalled it first
but it appears that there may some files that are still there that make it
think there is a Office 7 version). Can someone from Microsoft advise as to
next steps.

 

[annmonica2]

I am having a similar problem...I had installed a Beta Office 7 version &
then when I downloaded a trial version of Office 7, was unable to install it.
I had uninstalled the Beta version, as I was instructed to do. If you have a
solution to this problem, please let me know. I think it's really wrong of
Microsoft to not offer any help to those of us who have downloaded the Beta
version in an effort to help them...thanks...

 

[Milly Staples [MVP - Outlook]]

http://support.microsoft.com/kb/928218/en-us

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, annmonica2 asked:

| I am having a similar problem...I had installed a Beta Office 7
| version & then when I downloaded a trial version of Office 7, was
| unable to install it. I had uninstalled the Beta version, as I was
| instructed to do. If you have a solution to this problem, please let
| me know. I think it's really wrong of Microsoft to not offer any help
| to those of us who have downloaded the Beta version in an effort to
| help them...thanks...
|
| "SRita" wrote:
|
|| I had installed a Beta Office 7 version and had been using it
|| successfully for the last 6 months. I attended a Launch session
|| last week and received my product key for the official download but
|| cannot get it to install as somehow it thinks I still have the beta
|| version installed. ( I uninstalled it first but it appears that
|| there may some files that are still there that make it think there
|| is a Office 7 version). Can someone from Microsoft advise as to
|| next steps. --
|| Rita
|| P.S. The Cusotmer Service link on the download website does not
|| work!