Better OneNote forum than this?

[El Franko]

this one's terrible

 

[Mike]

I agree with your comment. With all the resources available at Microsoft I
don't understand why they can't have someone from the OneNote team spend part
of their day answering questions in the forum. It would demonstrate a
commitment to customer service and foster increased sales and usage of
OneNote.

 

[Kathy Jacobs]

The newsgroups are supported for the most part on a peer level basis. The
developers are busy developing the next version of the software. Most of the
participants are volunteers. This group has a much stronger dev team
participation level than almost any of the others.

I am sorry that I have not been as active on the groups lately. I have been
sick on and off since the end of the user group tour and it has severely
limited my time on the group. If you have questions, post them. The group of
us who are active here will do our best to answer them.

--
Kathy Jacobs, Microsoft MVP OneNote and PowerPoint
Author of Kathy Jacobs on PowerPoint
Get PowerPoint and OneNote information at www.onppt.com
or on my blog, http://geekswithblogs.net/VitaminCH/Default.aspx

I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived

 

[John Waller]

this one's terrible

What, in particular, is wrong with it?

"this one's terrible" doesn't tell us much and it's hard to improve it
without more specific feedback.

 

[Scott R.]

Apparently it's terrible because nobody answered the question he posted
yesterday.

 

[Mike]

John, I'm sure that El Franko is referring to the inactivity in the forum.
There are days when several questions are posted and there are no replies to
any of them. I know this is meant to be a user supported forum but that
should be reevaluated. I think Microsoft should hire customer support
representatives to answer questions in the forums. Other companies with fewer
resources do it and it is an asset to their customers. For example, I use
DriveHQ for online backup storage. They have representatives who answers
questions in their forum. I am using their free service and can get answers
directly from the company.

http://www.drivehq.com/Bbs/BbsIndex.aspx?bbsID=110

 

[Leslie]

This forum certainly helped me, but I agree that Microsoft should
provide better support particularly with respect to Office security
patches. Those of use who suffered the loss of Send to OneNote
function shouldn't have had to go through it! As a result of that
disaster, I've decided not to apply ANY MS Office security patches
unless I see on this forum that they will not damage OneNote.
Information on the patches on the MS site is insufficient to determine
this vital fact. Also, the security patches usually appear to apply
only to other Office software of which I have NONE.
Leslie

 

[michtho_ms]

I would also add that there actually are quite a few folks from the OneNote
team who regularly answer questions on this forum (e.g. - John, Ilya, Bruce,
others). Sometimes the signature will make that clear, other times not.

To give folks a sense of resources vs customer feedback, the OneNote team is
very small (perhaps the smallest in all of Office client or server) but we
definitely spend time not only in this group, but looking in other tech
forums, blogs, our Connect site, etc. We try and make sure we touch multiple
areas of customer feedback channels. You will also find that when our
Office14 betas start coming out, we'll engage even more deeply in these areas.


-mike, OneNote Test

 

[Sid]

I agree with your comment. With all the resources available at Microsoft I
don't understand why they can't have someone from the OneNote team spend part
of their day answering questions in the forum. It would demonstrate a
commitment to customer service and foster increased sales and usage of
OneNote.

Obviously the answer is no. We are the best.