Beware of Office 2008 Combo Update 12.2.3

[Juan I. Cahis]

Dear friends:

Yesterday I downloaded the Office 2008 Combo Update 12.2.3, and
applied it instead of the simple update. That was a mistake, because I
didn't have any special reason for doing in that way.

The problem is that after 14 hours (yes, fourteen hours!!!) the
installer didn't finished to install the update. In the thermometer,
only two millimeters were missing to complete the task from the
"running the installer scripts" finishing section, and during these 14
hours, an estimate time to complete of two minutes was always
announced. Activity Monitor showed that the Installer was running
clean but very slowly.

I cancelled the installation, and Office is, apparently, working OK. I
am updating it through the standard update process now.

Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!

 

[Diane Ross]

The problem is that after 14 hours (yes, fourteen hours!!!) the
installer didn't finished to install the update.

I haven't seen other reports of problems like this. No Office updater should
take even one hour much less 14.

Were you booted from the drive where Office is installed? Was the installer
on the same drive?

 

[Juan I. Cahis]

Dear Diane, yes on both questions.

I haven't seen other reports of problems like this. No Office updater should
take even one hour much less 14.

Were you booted from the drive where Office is installed? Was the installer
on the same drive?

Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!

 

[Diane Ross]

It could have been a bad installer. Whatever it was, it's not anywhere close
to normal.

 

[Juan I. Cahis]

Dear Diane & friends:

It could have been a bad installer. Whatever it was, it's not anywhere close
to normal.

Finally, I updated my Office using the standard Microsoft internal
Office Update Utility without any problem. It was only with the Combo
Update that I originally had the problem.


Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!

 

[DB]

The other day I did a Leopard 2009-006 update on 10.5.8, Safari 4.0.4 update and then the big Office 12.2.3 update via the normal updater activated from within Word.
After this a myriad of problems: Apple's Mail file in user library disappeared Apple's Mail main .plist file disappeared Any message addressing content disappeared Keychain issues, had to reregister password and several serial #s As soon as issues known (Mail crash on launch), did nothing to write to HD. Console told no link to Mail folder upon app launch.
I haven't even yet tried to use any of the Office apps, distracted by getting Mail working again.
Don't really know what caused all this, but I've never had an issue with any Apple update.

Tried: Using TechTool's crash recovery methods to find files, eventually restoring to HD scan. Found all but one of Mail's files & saved them to USB stick - but all were in red (maybe corrupted) and had creation dates reset to 1980. Most had sizes changed too (based on comparison of files on another Mac). Reconstructed Mail folder in user library, using the recovered mbox files to retain messages and known good files to assemble this. Messages didn't show up. Tried Importing them but they showed up with no addressing, subject or content.

Ideas?

 

[rain_gal]

On 11/20/09 2:51 PM, in article [email protected], "[email protected]" wrote:

Ideas?

Use this opportunity to start a backup strategy to recover from disasters like this.

Did you quit all applications before installing the updates? Did you restart afterwards? Did you install all at once without restarting between updaters?

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page   
Entourage Help Blog  
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[CyberTaz]

Hi DB;

I'm sincerely sorry for your misfortune, but just to be clear: Are you
suggesting that the Office 12.2.3 update somehow caused or contributed to
it? Nothing about Office interacts with Mail or its various support files in
any way. I can't say what specifically may have caused the damage but you
might get more insights if you inquire in the Apple Discussions Forums:

http://discussions.apple.com/index.jspa

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[gmconglomerate]

So I recently got a new MAC with 10.5.8 operating system (snow leopard) at my
office. I then bought Microsoft Office 2008. When I installed it, the
automatic updates window popped up and it asked me if I would like to install
12.2.3.
I did and now I can't open any of the M.O. applications.
I always hated Microsoft products but unfortunately I am required to use
word, excel and powerpoint.
Why is this happening?
Any help?

 

[Diane Ross]

So I recently got a new MAC with 10.5.8 operating system (snow leopard) at my
office.

Snow Leopard is 10.6. 10.5.8 is Leopard.

I then bought Microsoft Office 2008. When I installed it, the
automatic updates window popped up and it asked me if I would like to install
12.2.3.
I did and now I can't open any of the M.O. applications.

Check this file and make sure it's version 12.2.3:

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework

See this article on removing older Microsoft fonts that conflict with the
newer ones installed by Snow Leopard.

Fonts to delete after installing Snow Leopard (includes help deleting font
caches)

<http://www.entourage.mvps.org/troubleshoot/remove_fonts_snowleopard.html>


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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Twitter: follow <http://twitter.com/entouragehelp>