Big delays using Outlook, Excel and Word

[Maid Marian]

About 2-3 weeks ago I started experiencing big delays when using Outlook, Excel and Word. Everything always works eventually but it often takes 5-20 seconds just to send an email for example. The problem appears to be related to my antivirus software since I am now often getting a "Requesting Virus Scan" in the lower left of the screen during the delays (in Excel), and I also get a % of completion window when sending emails that looks like a virus scan. I never noticed these before but it may just be the slow speed that makes the virus-related messages visible. IE seems to be fine, as do my non-Office programs, and I'm told by my ISP that my modem, router etc. are all fine. I use Windows XP Pro, Office XP Pro and Norton '03. I haven't changed any of the settings. Any help would be appreciated.

 

[Milly Staples [MVP - Outlook]]

You need to disable the Office Plug in for Norton AV 2003. See this site
for instructions:

Latest Information About How to Use Microsoft Office with the Norton
Anti-Virus Microsoft Office Plug-In
http://support.microsoft.com/default.aspx?scid=kb;en-us;329820&Product=offxp


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Maid Marian asked:

| About 2-3 weeks ago I started experiencing big delays when using
| Outlook, Excel and Word. Everything always works eventually but it
| often takes 5-20 seconds just to send an email for example. The
| problem appears to be related to my antivirus software since I am now
| often getting a "Requesting Virus Scan" in the lower left of the
| screen during the delays (in Excel), and I also get a % of completion
| window when sending emails that looks like a virus scan. I never
| noticed these before but it may just be the slow speed that makes the
| virus-related messages visible. IE seems to be fine, as do my
| non-Office programs, and I'm told by my ISP that my modem, router
| etc. are all fine. I use Windows XP Pro, Office XP Pro and Norton
| '03. I haven't changed any of the settings. Any help would be
| appreciated.