BitDefender 9 Professional Plus / Internent Edition Issues

[Robert Rees]

I am glad that Microsoft is now taking Spam seriously; however, I am very
interested in using Bitdefender's new Spam tools to evaluate their
effectiveness. When I installed the Pro Plus version of Bitdefender 9 and
open outlook, it greys out my ability to identify email as spam. I am sure
this is a Microsoft function as they flash ready (clickable) for a brief
second until Outlook completely loads. I would very much like to know how to
get this functionality back active again. Microsoft should not disallow me
from using third pary applications, a lesson I thought they would have
learned dishing out millions over the years. As an end user, I should not
have to contact a design engineer to get my programs to work. Anyone with
any adivce on this subject would be greatly welcomed.

I have recently completed a fresh install of Windows XP and Office 2007 Beta
to test this software on a Dell XPS with the following specs:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Inspiron XPS
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
BIOS Version/Date Dell Inc. A05, 11/1/2004
SMBIOS Version 2.3
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.55 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB

 

[Milly Staples - MVP Outlook]

If you uninstall BitDefender 9, does the option reappear? If yes, then
apply to BitDefender to update their program to work with the beta. It is
not Microsoft's duty to program third party add-ins.

If BitDefender expects their products to integrate, they need to build the
integration into their product. Since both are betas, I would expect it to
work eventually, but it must come from BitDefender's side. Microsoft has no
access to their code and I am sure BitDefender would not appreciate it if
they did.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Robert Rees asked:

| I am glad that Microsoft is now taking Spam seriously; however, I am
| very interested in using Bitdefender's new Spam tools to evaluate
| their effectiveness. When I installed the Pro Plus version of
| Bitdefender 9 and open outlook, it greys out my ability to identify
| email as spam. I am sure this is a Microsoft function as they flash
| ready (clickable) for a brief second until Outlook completely loads.
| I would very much like to know how to get this functionality back
| active again. Microsoft should not disallow me from using third pary
| applications, a lesson I thought they would have learned dishing out
| millions over the years. As an end user, I should not have to
| contact a design engineer to get my programs to work. Anyone with
| any adivce on this subject would be greatly welcomed.
|
| I have recently completed a fresh install of Windows XP and Office
| 2007 Beta to test this software on a Dell XPS with the following
| specs:
| OS Name Microsoft Windows XP Professional
| Version 5.1.2600 Service Pack 2 Build 2600
| OS Manufacturer Microsoft Corporation
| System Manufacturer Dell Inc.
| System Model Inspiron XPS
| System Type X86-based PC
| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
| BIOS Version/Date Dell Inc. A05, 11/1/2004
| SMBIOS Version 2.3
| Total Physical Memory 2,048.00 MB
| Available Physical Memory 1.55 GB
| Total Virtual Memory 2.00 GB
| Available Virtual Memory 1.96 GB
| Page File Space 3.85 GB

 

[Robert Rees]

Sir,
Thank you for your prompt attention to this post, however, this application
works fine with Outlook XP (as I have it running on one of my other pc's). I
just installed this very same setup on a third PC with XP MC edition and I
have the same result. I have contacted BitDefender's tech support and
informed them of this issue, but as this is a beta release, I would think
that MS would do their absolute best to ensure full integration with all of
the leading software.
--
Robert Rees

If you uninstall BitDefender 9, does the option reappear? If yes, then
apply to BitDefender to update their program to work with the beta. It is
not Microsoft's duty to program third party add-ins.

If BitDefender expects their products to integrate, they need to build the
integration into their product. Since both are betas, I would expect it to
work eventually, but it must come from BitDefender's side. Microsoft has no
access to their code and I am sure BitDefender would not appreciate it if
they did.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Robert Rees asked:

| I am glad that Microsoft is now taking Spam seriously; however, I am
| very interested in using Bitdefender's new Spam tools to evaluate
| their effectiveness. When I installed the Pro Plus version of
| Bitdefender 9 and open outlook, it greys out my ability to identify
| email as spam. I am sure this is a Microsoft function as they flash
| ready (clickable) for a brief second until Outlook completely loads.
| I would very much like to know how to get this functionality back
| active again. Microsoft should not disallow me from using third pary
| applications, a lesson I thought they would have learned dishing out
| millions over the years. As an end user, I should not have to
| contact a design engineer to get my programs to work. Anyone with
| any adivce on this subject would be greatly welcomed.
|
| I have recently completed a fresh install of Windows XP and Office
| 2007 Beta to test this software on a Dell XPS with the following
| specs:
| OS Name Microsoft Windows XP Professional
| Version 5.1.2600 Service Pack 2 Build 2600
| OS Manufacturer Microsoft Corporation
| System Manufacturer Dell Inc.
| System Model Inspiron XPS
| System Type X86-based PC
| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
| BIOS Version/Date Dell Inc. A05, 11/1/2004
| SMBIOS Version 2.3
| Total Physical Memory 2,048.00 MB
| Available Physical Memory 1.55 GB
| Total Virtual Memory 2.00 GB
| Available Virtual Memory 1.96 GB
| Page File Space 3.85 GB

 

[Milly Staples - MVP Outlook]

Again, it is the responsibility of the add-in provider to program
compatibility.

For instance, a new product comes out and says it is compatible with Outlook
2003, a product finished over 3 years ago. Is Microsoft supposed to go back
to its old code and program in compatibility for a new program that
advertises it works with Outlook 2003 yet the add-in programmers make no
effort to program compatibility? Does Microsoft have access to their source
code? Do they know how it is programmed to integrate?

Both times, no. Third parties are ALWAYS responsible for making their
programs compatible with what they are advertising integration with, NOT the
other way around. Microsoft publishes their APIs and program calls so that
developers can utilize them to better program their applications to
integrate. That is all that Microsoft can do, the rest is up to the skill
of the programmers of the third party add-in. If they can't do it, then
don't advertise compatibility.

And that is Ma'am, I have never been a Sir. I think I see the root of your
miscomprehension.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Robert Rees asked:

| Sir,
| Thank you for your prompt attention to this post, however, this
| application works fine with Outlook XP (as I have it running on one
| of my other pc's). I just installed this very same setup on a third
| PC with XP MC edition and I have the same result. I have contacted
| BitDefender's tech support and informed them of this issue, but as
| this is a beta release, I would think that MS would do their absolute
| best to ensure full integration with all of the leading software.
|
|| If you uninstall BitDefender 9, does the option reappear? If yes,
|| then apply to BitDefender to update their program to work with the
|| beta. It is not Microsoft's duty to program third party add-ins.
||
|| If BitDefender expects their products to integrate, they need to
|| build the integration into their product. Since both are betas, I
|| would expect it to work eventually, but it must come from
|| BitDefender's side. Microsoft has no access to their code and I am
|| sure BitDefender would not appreciate it if they did.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Robert Rees asked:
||
||| I am glad that Microsoft is now taking Spam seriously; however, I am
||| very interested in using Bitdefender's new Spam tools to evaluate
||| their effectiveness. When I installed the Pro Plus version of
||| Bitdefender 9 and open outlook, it greys out my ability to identify
||| email as spam. I am sure this is a Microsoft function as they
||| flash ready (clickable) for a brief second until Outlook completely
||| loads. I would very much like to know how to get this functionality
||| back active again. Microsoft should not disallow me from using
||| third pary applications, a lesson I thought they would have learned
||| dishing out millions over the years. As an end user, I should not
||| have to contact a design engineer to get my programs to work.
||| Anyone with any adivce on this subject would be greatly welcomed.
|||
||| I have recently completed a fresh install of Windows XP and Office
||| 2007 Beta to test this software on a Dell XPS with the following
||| specs:
||| OS Name Microsoft Windows XP Professional
||| Version 5.1.2600 Service Pack 2 Build 2600
||| OS Manufacturer Microsoft Corporation
||| System Manufacturer Dell Inc.
||| System Model Inspiron XPS
||| System Type X86-based PC
||| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
||| Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
||| BIOS Version/Date Dell Inc. A05, 11/1/2004
||| SMBIOS Version 2.3
||| Total Physical Memory 2,048.00 MB
||| Available Physical Memory 1.55 GB
||| Total Virtual Memory 2.00 GB
||| Available Virtual Memory 1.96 GB
||| Page File Space 3.85 GB

 

[Robert Rees]

Milly,
I would like to add resolution to all the people who may have had the same
issue to this problem. BitDefender has applied an update to their software
that has fixed the above problem.

I would like to respond to your incredible Godlike sense of sarcasm however.
For your illiterate and non grammar knowing self, the proper form of any
pronoun is masculine when the sex of the object is unknown. As you have
climbed upon your high horse and tried to exalt yourself to the community, I
figured it most proper to take a notch out for you. Normally I would just
let your comments go, and let the community judge you, but this is a bit
different. You are an "MVP" and should have at least some tact in responding
to posts, whether they are correct in their assumptions or not. It is my
apology that I assumed the problem was with Outlook 2007. Quite simply, I
was trying to get the problem out there to see if there was a fix. Sorry to
have offended your highness. Lesson Complete.

Robert