J
jacdee
I've had this problem for some time now. I've monitored discussion groups
and have noticed others to have the same problem---but noone has solved it
to-date. An unresolved problem of this magnitude--having all help screens
come up blank for all XP programs -- is a big deal--to us non-tech users!
It's a challenge, if anything.
The clues I have are:
--Changing the security settings in the registry to allow everyone access
doesn't solve the problem.
--I think it has something to do with Office 2000 and Office XP being
installed in the wrong order, or both being present, or some kind of conflict
there, but I'm pretty sure I uninstalled 2000 as per installation procedure
for XP. Or could be a conflict with a Office 2003 trial version???
--FYI, the problem started gradually--first ACCESS, then EXCEL, then
WORD...now ALL of them...the problem didn't occur right after
installation--it was working fine for a while.
Could you, more fortunate learned technicians help us users to get our help
texts back???
Mahalo!
julie
and have noticed others to have the same problem---but noone has solved it
to-date. An unresolved problem of this magnitude--having all help screens
come up blank for all XP programs -- is a big deal--to us non-tech users!
It's a challenge, if anything.
The clues I have are:
--Changing the security settings in the registry to allow everyone access
doesn't solve the problem.
--I think it has something to do with Office 2000 and Office XP being
installed in the wrong order, or both being present, or some kind of conflict
there, but I'm pretty sure I uninstalled 2000 as per installation procedure
for XP. Or could be a conflict with a Office 2003 trial version???
--FYI, the problem started gradually--first ACCESS, then EXCEL, then
WORD...now ALL of them...the problem didn't occur right after
installation--it was working fine for a while.
Could you, more fortunate learned technicians help us users to get our help
texts back???
Mahalo!
julie