Blank mail when replying to HTML message

[Daniel Nigrin]

I am using Entourage 2008 12.1.4 (081024), on Mac OS X 10.5.5, together with
a POP mail account.

Everything's working normally and well, except when I try to reply to a
message sent to me from PayPal. I used to (prior to 12.1.4) be able to hit
Reply, and the message would be quoted as with all other messages.

It's an HTML message that I'm replying to; my Reply settings are unchanged
from previous. This includes checks next to the "Include entire message in
reply" and "Reply to messages in the format in which they were sent"
options. Nothing is selected in the original message when I click Reply.

When the reply message window comes up, I see the text insertion point above
the original message, then attribution line correctly shown, and then just a
bunch of white space, with a few horizontal rules interspersed. I tried
toggling out of HTML mode, and then just get a bunch of blank quoted lines,
like this:

Etc...

As I said, replying to these messages used to work fine until the 12.1.4
upgrade. Did something change? Any ideas on how to fix?

Thanks,
Dan

 

[Diane Ross]

As I said, replying to these messages used to work fine until the 12.1.4
upgrade. Did something change? Any ideas on how to fix?

It sounds like PayPal changed their HTML messages to complex HTML.

Try replying in plain text and see what happens.

BTW, how many messages do you reply to PayPal in this manner?

 

[Daniel Nigrin]

As I said, replying to these messages used to work fine until the 12.1.4
Thanks for the reply.

It sounds like PayPal changed their HTML messages to complex HTML.

Try replying in plain text and see what happens.

Same thing I'm afraid.

BTW, how many messages do you reply to PayPal in this manner?

A decent amount. I sell shareware, and I deliver user credentials back to
purchasers this way. Yes, I know I should automate this, but haven't yet...

So there's no workaround in Entourage? Or potentially a fix coming?

Thanks.

 

[Diane Ross]

So there's no workaround in Entourage? Or potentially a fix coming?

Do you have a sample message you could send to me for testing? Use "Forward
as Attachment"

dianeross at mvps dot org <-- fix before replying.

Prefix your subject with: newsgroup response

 

[Daniel Nigrin]

So there's no workaround in Entourage? Or potentially a fix coming?

Do you have a sample message you could send to me for testing? Use "Forward
as Attachment"

dianeross at mvps dot org <-- fix before replying.

Prefix your subject with: newsgroup response

Thanks Diane, just did so.

Dan

 

[Diane Ross]

Thanks Diane, just did so.

Received. I was able to reply with no problems. Look for my reply off list
with suggestions.