M
Mary
I have a user experiencing the following:
He is receiving e-mail from trusted sources that have a blank message body.
We have checked with the sender, and the message body was not blank when
it was sent. In addition, he is receiving some e-mails with Word or Excel
attachments that are blank. He has forwarded these messages to me and they
are still blank.
To put a twist on this, sometimes the e-mail text will disappear after he
has read the message and opened it again to read.
I have uninstalled and reinstalled Outlook 2003 on his laptop. I have done
a virus check, as well as spyware and adware checks. No virus's found, and
only tracking cookies that I erased.
He has not experienced this since yesterday when I did all this, but I am
curious to find out what the cause really was.
Anyone ever experienced this before? I appreciate any and all advice.
Thanks!
Mary
He is receiving e-mail from trusted sources that have a blank message body.
We have checked with the sender, and the message body was not blank when
it was sent. In addition, he is receiving some e-mails with Word or Excel
attachments that are blank. He has forwarded these messages to me and they
are still blank.
To put a twist on this, sometimes the e-mail text will disappear after he
has read the message and opened it again to read.
I have uninstalled and reinstalled Outlook 2003 on his laptop. I have done
a virus check, as well as spyware and adware checks. No virus's found, and
only tracking cookies that I erased.
He has not experienced this since yesterday when I did all this, but I am
curious to find out what the cause really was.
Anyone ever experienced this before? I appreciate any and all advice.
Thanks!
Mary