Blank Office Notifications Window!

[Jonathan Duke]

I helped a friend migrate from her dying PowerMac to a spiffy new
MacBook.

Now, Office Notifications doesn't open up a reminder window for events
and when it does, the "window" is taller than the screen and completely
empty. We can't see the bar at the top of the Office Notifications
window or the resize point at the bottom and we can't seem to drag the
window down to get at the top or up to get at the resize corner.

This is Office 2004 with all the publically available updates that was
clean installed on the MacBook (which is running 10.4.10). Her data was
migrated from Entourage v.X successfully.

This has been a problem since migrating. I've tried trashing
com.microsoft.AlertsDaemon.plist as well as moving
~/Library/Preferences/Microsoft/ out to the desktop to see if that
works, but it hasn't changed the behavior of the Notifications window.

Where do we go from here?

Permissions are good. A verify is good. The rest of Entourage and
Office are fine and fully functional.

Suggestions?

Thanks.

Cheers,
Jon

 

[Diane]

I helped a friend migrate from her dying PowerMac to a spiffy new
MacBook.

Now, Office Notifications doesn't open up a reminder window for events
and when it does, the "window" is taller than the screen and completely
empty. We can't see the bar at the top of the Office Notifications
window or the resize point at the bottom and we can't seem to drag the
window down to get at the top or up to get at the resize corner.

This is Office 2004 with all the publically available updates that was
clean installed on the MacBook (which is running 10.4.10). Her data was
migrated from Entourage v.X successfully.

This has been a problem since migrating. I've tried trashing
com.microsoft.AlertsDaemon.plist as well as moving
~/Library/Preferences/Microsoft/ out to the desktop to see if that
works, but it hasn't changed the behavior of the Notifications window.

Where do we go from here?

Permissions are good. A verify is good. The rest of Entourage and
Office are fine and fully functional.

Suggestions?

Test in a new User. Go to System Preferences and create a new User. See if
the same behavior shows there.

If the problem goes away, then go back to current User and create a new
Identity in Entourage. Does the behavior happen there. If yes, then it's in
your database for the current Identity. You might try rebuilding. Some
preferences are actually in the database.

Let us know what you find.