(e-mail address removed)
ISSUE:
======
From: "=?Utf-8?B?TWFyaw==?=" <
[email protected]>
Subject: Blue screens
Date: Tue, 5 Oct 2004 09:29:11 -0700
Newsgroups: microsoft.public.office.misc
Whenever I open work or excel the notebook blue screens for about 2
seconds,
then reboots. Upon logging back onto the machine, it states that Microsoft
Windows has recovered from a serious error. Event ID 1003. I have hunted
all
over the MS website but no aval. I have also check the office sites and
that
came up with nothing.
I can't reinstall office as this blue screens as well. I've checked that
all
the drivers are ok and they seem to be functioning fine.
Anyone got any ideas? or is this just a weird problem that is unknown?
Cheers.
RESOLUTION:
===============
Serious system error" error message and event ID 1003 after you restart
your Windows Server 2003-based computer
View products that this article applies to.
SYMPTOMS
After you restart your Microsoft Windows Server 2003-based computer, you
may receive the following error message:
Serious system error has occurred.
After the restart operation is completed, the following event may be logged
to the system event log:
Event ID: 1003
Source: System
Description: code 000000d1, parameter1 f94ec0da, parameter2 00000002,
parameter 3 00000000, parameter4 f94ec0da
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the next Windows
Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that
are listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel. Date Time Version Size File name
--------------------------------------------------------------
25-Feb-2004 20:14 5.2.3790.132 87,552 Nwlnkipx.sys
19-Jan-2004 22:54 271 Branches.inf
25-Feb-2004 22:57 9,766 Kb837432.cat
25-Feb-2004 22:16 354 Updatebr.inf
25-Feb-2004 22:17 6,320 Update_rtmqfe.inf
LINKS:
======
http://support.microsoft.com/?kbid=837432
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
