Body of email is blank in Outlook 2003 & 2003 but not 2000

M

MPaquette

Emails from a specific in-house address appear blank in the body if read in
Outlook 2002 and 2003 but not in 2000. We are running McAfee 8.0i on the
client side and every client I have tested is setup the same way. We are not
filtering or blocking any emails. Any idea why 2002 and 2003 don't show the
body of the email?
 
K

K. Orland

Sorry I meant the sender - does the sender have a font that the two Outlook
2002 & 2003 users don't?
 
M

MPaquette

No. All Outlook 2000 clients were installed from the same source using the
same setup executable and MST. Outlook 2000 clients running McAfee AV work
fine but 2002 and 2003 clients do not.
 
M

MPaquette

Good question and we have no way to find out. The app that sends the email
was written by someone who no longer works here. We don't have the source
code or any documentation.
 
K

K. Orland

If the app was written for your company, shouldn't you own the source code?
What font does the email arrive with for the Outlook 2000 user?
 
K

K. Orland

Go to an Outlook 2003 PC and open those emails and select the View pull-down
menu and see what it reads, if it's anything other than Western European...
maybe
that's the problem.
 
M

MPaquette

We don't have the source code for reasons I do not know.

Using the formatting toolbar in Outlook 2000, it does not show a font. The
place where a font usually shows is greyed out and blank.
 
M

MPaquette

It reads Western European (Windows).

K. Orland said:
Go to an Outlook 2003 PC and open those emails and select the View pull-down
menu and see what it reads, if it's anything other than Western European...
maybe
that's the problem.
Click to expand...
 
M

MPaquette

They do not appear to have that patch applied. I would think that patch
would be included in SP2, which I have installed.
 
M

MPaquette

I looked that up. I'm not paying $50 for a fix that Microsoft should provide
for free since it is a known bug in their software. Thanks for your help. I
will tell my end user to use Outlook 2000.
 
K

K. Orland

There isn't necessarily a cost to it, you should make sure first. The hotfix
isn't readily available since not everyone is having an issue with the
problem so it doesn't need to be installed via Windows Update.
 
M

MPaquette

I called Microsoft this morning. As I suspected, hot fix 833986 is part of
Office 2003 SP2 (which I am already running). I will have to work with
Microsoft support to dig deeper into the problem.
 

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