Body of email not downloaded.

[sheana]

In Outlook 2007, I have it configured as an IMAP account to download my
Gmail. It then downloaded all the headers, but not the bodies of the emails.
When I click on the email, I get the following message: Cannot open this
item. This operation is not supported until the entire message is downloaded.
Download the message and try again.

Well, how do I get Outlook to do that? It downloads the entire email from my
ISP POP account. Please help.

 

[20100220]

You need to configure your outlook in such a way that it downloads complete
message including any attachments. To do this try this:

On the Tools menu, point to Send/Receive, point to Send/Receive Settings,
and then click Define Send/Receive Groups.

Select the Send/Receive group that you want to change (all Accounts) , and
then click Edit.

In the dialog box you get you have the option to tick "Complete Item
including attachments"

Click OK

Hope this helps.

 

[sheana]

I did this and it did not help. Is there anything else I can do?

 

[Brian Tillman [MVP-Outlook]]

I did this and it did not help. Is there anything else I can do?

Try deleting and readding the account.

 

[Sean Harrison]

Brian - your suggestions are basically useless. Enabling 'download everything' basically obviates the primary advantage of IMAP (other than folder synch), and for Gmail users (the bulk of your non-Exchange users), Gmail limits users to a daily total of 500 (at this writing) IMAP downloads per day. I have at least 5000 emails in my Gmail account, so your solution basically assures that I won't be able to use Outlook for 10 days. The only other thing MS has is delete and recreate the account? Then just hoping that this same Outlook bug doesn't pop up again? Eudora, TBird, and others don't have the problem and, frankly, the IMAP protocol is fairly easy to grok - can you guys come up with a patch or something a little more elegant than 'don't use your email client for a few days, or blow everything away, recreate, and then hope it doesn't happen again'? I ask because I took your suggestions, and after being locked out of my email for 2 days (I re-enabled downloading headers only, because Gmail also locks you out of their webmail when you exceed your bandwidth), and then rebuilding my account and waiting forever to re-download all those headers, the same problem happened again just a week or two later.

Please come up with a real fix for your paying customers. In the mean time, folks, if you're a Gmail user, skip these proposed solutions - they don't work, don't address the problem, and are much more trouble than they're worth.

(e-mail address removed)

In Outlook 2007, I have it configured as an IMAP account to download my
Gmail. It then downloaded all the headers, but not the bodies of the emails.
When I click on the email, I get the following message: Cannot open this
item. This operation is not supported until the entire message is downloaded.
Download the message and try again.

Well, how do I get Outlook to do that? It downloads the entire email from my
ISP POP account. Please help.

On Friday, February 19, 2010 8:42 PM 20100220 wrote:
You need to configure your outlook in such a way that it downloads complete
message including any attachments. To do this try this:

On the Tools menu, point to Send/Receive, point to Send/Receive Settings,
and then click Define Send/Receive Groups.

Select the Send/Receive group that you want to change (all Accounts) , and
then click Edit.

In the dialog box you get you have the option to tick "Complete Item
including attachments"

Click OK

Hope this helps.

On Tuesday, February 23, 2010 2:19 PM Brian Tillman [MVP-Outlook] wrote:
Try deleting and readding the account.