Bootstrapper has stopped working

[Kelly]

Hello,
I recently purchased a laptop with Windows Vista. I bought a licensed copy
of MS Office 2007 Prof and am having a heck of time installing it- 10 days
and still no installation! Last night I reset everything to Factory default,
removed all trial versions, inserted my disk into the DVD RW and after a LONG
wait and locking up the whole system received a message "Bootstrapper has
stopped working". Found this possible fix on MS
http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying to
install the fix!
Any ideas? Have read elsewhere that some have been successful using a CD
drive (which the CD does work fine on my desktop CD drive...I just don't want
it on my desktop), but I only have a DVD drive on my laptop.
Any ideas? Please try to keep all in layman's terms as I have MUCH to learn
about computers....
Thank you!

 

[Michael]

Hello,
I recently purchased a laptop with Windows Vista. I bought a licensed
copy
of MS Office 2007 Prof and am having a heck of time installing it- 10 days
and still no installation! Last night I reset everything to Factory
default,
removed all trial versions, inserted my disk into the DVD RW and after a
LONG
wait and locking up the whole system received a message "Bootstrapper has
stopped working". Found this possible fix on MS
http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying
to
install the fix!
Any ideas? Have read elsewhere that some have been successful using a CD
drive (which the CD does work fine on my desktop CD drive...I just don't
want
it on my desktop), but I only have a DVD drive on my laptop.
Any ideas? Please try to keep all in layman's terms as I have MUCH to
learn
about computers....
Thank you!

Kelly, did you also uninstall the activation assistant? Another method you
can try is to create a folder on your desktop named Office, then copy all
the files on the disk to that folder. You can then open the folder and
click on install from there.

 

[DL]

That hotfix is not going to work since it requires Office to be allready
installed
Other than Michael's advice to also insure the Activation Assistant is
uninstalled, did you then use MSUpdate to ensure Critical updates are
installed (NB NOT driver updates)?
What make of Laptop is it?