Bottoms of letters being cut off in some lines

[Peter Phillips]

The bottoms of the letters like g and y are being cut off in both Word and
WordPerfect, under both Vista and W2K. It doesn't happen in every line. It
can happen every 2 lines, however. The letters in Outlook Express are fine.
I've tried deleting the printer and printer drivers, then reinstalling. No
change. A virus scan gives the all clear.

Help!

 

[Bob I]

Try disabling "Advanced Printing features" in the printer preferences.
Start, Settings, Printers and faxes, r-click the printer, and Printer
preferences. Look on all the tabs, it may be under an "Advanced" button.

 

[Peter Phillips]

It didn't work, unfortunately.

By the way, the same problem occurs with Wordpad and Notepad. But it doesn't
happen with Outlook Express. What parameter is common to word processing
programmes, on two different computers, with two different operating
systems. (My laptop isn't connected to a printer at all, and all printers
have been deleted. The printer drivers can't be deleted because I don't seem
to have access to them. The words Add and Remove are greyed. But, anyhow, I
do have access on my W2K machine, and it still makes no difference.

Anyhow, thanks for trying to help.

Rgds.

 

[Bob I]

Given the info, this isn't really an issue with the Office. You may want
to pose further questions in the operating system newsgroup. As far as
deleting drivers, you do that in the Print Server properties. If you
print images are there missing lines. If you do an alignment are all of
the ink nozzles working properly?

 

[Peter Phillips]

I can't see how the printer nozzles can possibly have anything to do with
this because the same problem is happening onscreen on my laptop which isn't
connected to a printer at all.

Surely, the only thing that makes any sense is that something became corrupt
on one of the two machines, got transferred when I copied some file over to
the other machine, and then spread to other word processing programmes.

By the way, I've not only deleted the printers and reinstalled them, but
I've also done the same with WordPerfect on my laptop. That is, uninstalled
it, rebooted the machine, and reinstalled the programme. The problem
persists (though actually does seem to affect fewer lines).

All very strange.

Anything else suggest itself to you?

Thanks.

 

[Bob I]

Sorry, I thought it was the printed output that was problem, not the
video screen. I think maybe post to the operating system group but don't
mention printers. Is it possible you are adjusting font size in the
operating system that may be causing this?