Bounce back messages and Nickname file

[Rosa_Hartman]

One of my users has had a few issues with bounce back messages in the last
week or so. She has received most of them because the other persons emails
could not handle the size of the attachments she was sending.

The problem that I am having is that when she gets a bounce back the
person's email address that she is sending the email to is erased from her
nickname file. So, when she has to resend a message she has to look it up
and retype it in.

Is this normal? Is there an option to uncheck/check so that this doesn't
happen?

Thanks.

 

[Brian Tillman]

The problem that I am having is that when she gets a bounce back the
person's email address that she is sending the email to is erased
from her nickname file. So, when she has to resend a message she has
to look it up and retype it in.

I don't believe this is happening. I think she's misinterpreting what she
sees. There's no way I know for a non-delivery report to affect the
autocompletion cache. or nickname file (only exists in OL 2000 and earlier).