Broken "To:" button in Outlook 2002

[nericksx]

My mom just got a new laptop with Office XP. I just
transferred everything off her desktop with Office 2000.
I copied her.pst file into the appropriate folder on her
laptop and all of her data stayed in tact. However, when
she opens a new mail message and clicks "To:" she gets an
error message that says "Address Book Cannot be
displayed, the file may have been moved or deleted or you
do not haver permission to access this file." When she
clicks Contacts, everything works fine. It's like
Outlook doesn't know that clicking "To:" should open the
contact list.

 

[Vanguard]

My mom just got a new laptop with Office XP. I just
transferred everything off her desktop with Office 2000.
I copied her.pst file into the appropriate folder on her
laptop and all of her data stayed in tact. However, when
she opens a new mail message and clicks "To:" she gets an
error message that says "Address Book Cannot be
displayed, the file may have been moved or deleted or you
do not haver permission to access this file." When she
clicks Contacts, everything works fine. It's like
Outlook doesn't know that clicking "To:" should open the
contact list.

Because you never designated the Contacts folder in the newly migrated
..pst file as an address book to include in Outlook's Address Book (which
is a listing of contact-type folders and not really an address book
itself). Right-click on the Contacts folder, Properties, Outlook
Address Book tab, and enable the option to include it in Outlook's
Address Book. Then open Outlook's Address Book and check that your
Contacts folder is listed. If it isn't selected, you may have to scroll
through the drop-down listbox to select it to show the e-mail addresses
in it. If you want that contact-type folder to be the default address
book when you open Outlook's Address Book, use its Tools -> Options menu
to select which address list to show first (and why it is a good idea to
use unique folder names for contact-type folders even though their paths
are different in the tree since this listbox only shows the folder name
and not its path in the tree).