Bug in the search feature

[desert-mania]

Hello,

Here is the issue: When some users do a "find" or "advanced find" in their
mailboxes to search for items, they get old items first on top and then the
newest items at the bottom in the result pane. Is this a bug in outlook? Is
there a setting where this can be changed. Just yo add we have outlook 2003
SP across the board connecting to exchange 2003 SP2. We do not use cached
mode. I hope this helps.

 

[Diane Poremsky [MVP]]

Its a known issue - it's always found older items first, then newer... but
the sort order should be based on the sort order in the folder. IE, if you
sort newest on top, they will sort newest on top.

 

[desert-mania]

Thanks for the reply. So If I understand this correctly, it's a know issue
and users have to clieck on receive to sort either ascendant or descendant? I
guess my question is what triggers this change all of a sudden. Is there an
outlook flag that controls this and which we can see using MFCMAPI? Will
creating a new outlook profile resolve this? I am not sure if this helps but
I also noticed this issue when moving users between exchange mailbox servers.

Thanks

 

[Diane Poremsky [MVP]]

It's not profile based, it's mailbox/pst based - importing will screw it up.
On a completely new, clean mailbox or pst, the items will be found newest to
oldest, as expected. The change to WDS in Outlook 2007 eliminates the
problem.

There apparently is a flag, otherwise it would always work as expected, but
I don't know what it is. I haven't had time to check it out, in part because
I now use ol2007 - but i'm thinking its related to the date the mailbox/pst
was created and the date on the messages - the difference on a new mailbox
and older messages somehow messes the search function up.

 

[desert-mania]

One thing I am not clear about. If this issue is mailbox related and not
profile, why is it that when I log in to the mailbox as an admin I do not
experience the issue? If it's mailbox based then I should be able to
experience the issue regardless of how I am accessing it.

Thanks