BUG REPORT: prints, but doesn't display, suppressed 1st page H/F's

[Andy Smith]

I have a four-page book-layout document, which therefore prints on two sides
of one piece of paper, which I then fold in half. It has one two-page master
with facing headers and footers, and two sections, the second beginning on
page 4, the last page.

In both sections I have UNchecked the box saying "Show headers and footers
in the first page", because the first page is the front cover, and the fourth
page is the back cover. When I click the four page icons in the lower left,
the screen correctly shows page 1 without H/F's, then pages 2-3 with properly
facing H/Fs, then page 4 blank.

However, when I print it, H/F's appear on all four pages. This is neither
WYSIWYG nor WYSIWYW (what you see is what you Want).

*** This is a BUG, Redmond! ***

Has anyone else seen this? And how do I report it to Microsoft? I'll send
this book to anyone interested -- it's written and illustrated by my
six-year-old daughter, so it's not exactly copyrighted material full of
company or government secrets...

 

[Mary Sauer]

With your scenario you should apply a created Master Page B to page 4. There
should be no page number visible nor should it print. Sections are not necessary
in a four page booklet.

You can send me your publication.
mary-sauer at columbus.rr.com

 

[Andy Smith]

That takes care of page 4 -- should I have a third master just for page 1?

The bottom line is, the display is what I want, but the printout isn't, and
that's a bug. Do you know how/where/to whom to report it?

 

[Mary Sauer]

What happens if you View, check *Ignore Master page?*

 

[Andy Smith]

OK, page by page I can tell it to ignore the master, so when I do that on
pages 1 and 4 no H/F's appear.

But my point is, I've found a BUG. I shouldn't have to do Ignore Master
Page when I've already UNchecked the Show-H/F's-On-First-Page checkbox on
each of the two sections, whose first pages are 1 and 4. Again, the screen
is correct, but the printout is not.

*** This is a BUG. It should be reported. How do I report this? ***

Here's the pub: http://home.comcast.net/~robynleesmith/DancingFairies.pub
Here's the PDF: http://home.comcast.net/~robynleesmith/DancingFairies.pdf

There is no Ignore Master Page setting on any page, so you can see the BUG.

--
* Please click Yes if this was helpful *
Andy Smith
Senior Systems Analyst
Standard & Poor''s, NYC

 

[Mary Sauer]

Do you have a Live password?

https://connect.microsoft.com/directory/?wa=wsignin1.0

 

[Andy Smith]

No, but I'm signed in to MSDN. Once I get one, then what -- does this lead
to bug-reporting?

 

[Mary Sauer]

Connect is the bug reporting place.

 

[Andy Smith]

OK, I signed in. There are some Publisher bugs, but it doesn't show what
Connection they're on. In the Office category there's nothing to do with
Publisher, or Word, or Excel, or Access, or Powerpoint. I pull down Add New
Connection and it does nothing. And there's no link to create any message
anywhere. All I can do is read stuff.

 

[Mary Sauer]

There is a feedback option here
https://feedback.office.microsoft.com/default.aspx?productkey=office2007&scrx=1

The Connect site is busily Beta testing 2010, I couldn't find the feedback link.
I think all the bug feedbacks for Office 2007 is closed.

 

[Andy Smith]

Great -- I submitted the report for 2007 under the assumption it's a bug
there too. I also rated Yes your two posts which told me about Ignore Master
Page and feedback.office.microsoft.com.

 

[Rob Giordano [MS MVP]]

once you bug it, post the bug link here and others that can reproduce it
will confirm the bug.

--
~~~~~~~~~~~~~~~~~~
Rob Giordano
Microsoft MVP Expression Web

 

[Andy Smith]

It's not there! I searched for all the keywords I could think of: "headers"
"footers" "suppress" "all four pages", "robynleesmith", etc., etc.

I had copied and pasted my original post here when I submitted the feedback
-- it's simply not there. I'm going to do it again, but if you want to
confirm the bug, please see the links below. Easiest is to open the pub,
view it on the screen, then print to a PDF.

Here's the pub: http://home.comcast.net/~robynleesmith/DancingFairies.pub
Here's the PDF: http://home.comcast.net/~robynleesmith/DancingFairies.pdf

--
Andy Smith
Senior Systems Analyst
Standard & Poor''s, NYC

 

[Mary Sauer]

I took a look at your publication. The problem seems to be the "Dancing Fairies"
across the top. You are putting the phrase on the Master Page along with the
page numbers. If you simply used your Dancing Fairies phrase without the page
numbers you'd have your correct print. Use two Master Pages, one for the cover &
back and the other for the center pages.

In earlier versions of Publisher we didn't have the luxury of multiple master
pages. We always advise creating a line-less white box over the page numbers
that didn't need printed.

 

[Andy Smith]

OK, there are all kinds of workarounds -- including the very sloppy one
involving the white rectangle -- what if your publication's paper isn't
necessarily white, or of one color?

Never mind -- my point is, the single-master, two-section method I used,
where each section's "show H/F's on the first page" checkbox is UNchecked,
works on the screen, but not the printer. That's not WYSIWYG, and that's a
*BUG*. Fine, I can work around it, but I also want to report this *BUG* for
the benefit of others doing more serious work -- that's what a bug report is
for, and that's why I wrote the subject line as such.

I can't believe it's so hard to report bugs to Microsoft, but I've reported
this *BUG* twice at the feedback link you gave me, and I can't find either
report anywhere to give Rob Giordano the link. I have to assume this *BUG*
exists in 2007 and 2010, but I don't have either one. If you have them, and
since you've taken the trouble to look at my pub, would you kindly see if
display matches printout in each, and then would you report this *BUG* so Rob
can find it?

--
Andy Smith
Senior Systems Analyst
Standard & Poor''s, NYC

 

[Mary Sauer]

I probably shouldn't stay involved with this thread. I just don't believe this
is a bug. This is the way Publisher works. Anything you have on the Master page
will print, you cannot have several objects and expect only the footer or header
will print unless the objects are in the same text box. This is why two Master
pages would make your booklet look the way you want. If you must have page
numbers, insert them first, then add Dancing Fairies in the same text box.

It makes no difference what color your stock is...on the screen it is white.

 

[Ed Bennett]

OK, there are all kinds of workarounds -- including the very sloppy one
involving the white rectangle -- what if your publication's paper isn't
necessarily white, or of one color?

Printers can't print white, so it doesn't matter what colour or pattern
the paper is - printing white simply prints nothing. (At least as far as
Publisher is concerned - some dye-sub printers can print white, but if
you tell Publisher to print white, even they will print nothing, since
in Publisher, "white = nothing".)

Of course, if the Master Page has colours or patterns on, then that's
different - but that was even the advice offered by the Help File back
in the day. I guess the recommendation was then to white out the entire
Master Page and copy and paste it on top of the white rectangle,
removing unwanted elements.

Fine, I can work around it, but I also want to report this *BUG* for
the benefit of others doing more serious work -- that's what a bug report is
for, and that's why I wrote the subject line as such.

This newsgroup is for support and help doing what you need to do, not
for reporting bugs. The individuals here are simply trying to help you
do what you need to do.

I can't believe it's so hard to report bugs to Microsoft,

If Microsoft opened their bug reporting channels to the world and his
wife, the vast majority of "bug"s would in fact be user error, and the
real bugs would be practically impossible to distinguish without
devoting a huge support staff to filtering through them.

 

[Andy Smith]

Mary/Rob/Ed/GbH: if no one believes users' bug reports, they never get
tested, and the bugs remain. Sure there's 95% user error, but what's
beta-testing for, anyway? FYI if you want the original question, just click
the topmost post in this thread.

Now, back on topic: please consult Publisher's help topic "Troubleshoot
pages and page numbers for print publications in Publisher". The second
expandable subtopic reads as follows:

/------------------------------------------------------------------------\
[-] I don't want a page number to appear on the first page.

1. On the Insert menu, click Page Numbers.

2. Clear the "Show page number on first page" check box.
\------------------------------------------------------------------------/

This applies to sections too. Would you like step-by-steps? OK, here goes:

1. Open http://home.comcast.net/~robynleesmith/DancingFairies.pub
2. Pull down View / Master Page -- there's only one facing master with
duplicate headers and alternate-side page numbers in the footers.
3. For each page in the page sorter, click it, pull down the View menu,
notice that Ignore Master Page is cleared, and close the View menu.
4. Right-click page 1 in the page sorter, and choose Insert Section --
notice that the "Show headers and footers on the first page of this section"
checkbox is cleared.
5. Click Cancel to return to page 1 -- H/F's do not show up.
6. Pull down File / Print Preview -- page 1's H/F's show up.
7. Right-click page 1 in the page sorter, choose Insert Section, and check
"Show headers and footers on the first page of this section".
8. Click OK -- page 1's H/F's now show up.
9. Pull down File / Print Preview -- page 1's H/F's show up.
10. Click on page 4 and repeat steps 6-9.

Conclusion: In this simple little file, with one master page which is never
ignored, the two sections' "Show headers and footers on the first page of
this section" checkboxes are cleared. The headers and footers of pages 1 and
4, the first pages of the two sections, are correctly shown or hidden
according to those checkboxes in normal display mode.

However they incorrectly show up in both the print preview and any printout.
Unlike the normal display, they ignore the cleared state of both sections'
"Show headers and footers on the first page of this section" checkboxes.

The definition of WYSIWYG is that display and printout match, and in this
case they do not. This is 100% reproducible.

This is a *BUG*.

 

[Mary Sauer]

I cannot duplicate this... If I ignore the Master on the first and last page,
the print preview/print is correct. I used your file, I had to re-setup the page
as a booklet, other than that I made no changes except to check "Ignore Master"
on pages 1 and 4.
I am putting my file and PDF on a web page for you to look at.
http://msauer.mvps.org/submitted_publisher_projects.htm

 

[Andy Smith]

"Ignore Master Page" is a work-around. White rectangles is a work-around.
The clearing of the sections' "Show H/F's on first page" checkboxes should
suppress H/F's from the sections' first pages. In fact it does, but only in
normal display mode.

The file as it stands displays correctly, but doesn't print or preview
correctly. It's not WYSIWYG. That's a *BUG*. Fight me all you want, but
it's a *BUG*.