Bug reports??

[mitchell]

I have a workbook which reproducibly crashes Excel 2004 every time I
try to delete a control contained in it. It does not crash in Excel
2003 (Windows). I want to report this to Microsoft but the support
site steers me to pay-per-incident.

I shouldn't have to be paying them to report a bug in their software (I
know, this is Micro$oft...), should I? Is there an e-mail address or
other means by which I can submit the report?

Replies to (e-mail address removed), please.

 

[Bob Greenblatt]

I have a workbook which reproducibly crashes Excel 2004 every time I
try to delete a control contained in it. It does not crash in Excel
2003 (Windows). I want to report this to Microsoft but the support
site steers me to pay-per-incident.

I shouldn't have to be paying them to report a bug in their software (I
know, this is Micro$oft...), should I? Is there an e-mail address or
other means by which I can submit the report?

Replies to (e-mail address removed), please.

Try "Send Feedback..." under the help menu.

 

[CyberTaz]

What type of "control" are you referring to? If this is an ActiveX Control
in a workbook file created in PC XL that would most likely be the source of
the problem - ActiveX is not & never has been supported on the Mac. It is a
Windows-Only functionality.

As Bob G pointed out the most convenient & effective error-reporting feature
is right there in the Help menu and the 2nd best is this forum. The ng is
monitored by MS personnel & even if they miss your specific issue one of the
MVPs will gladly report any irregularity that can be verified & reproduced -
just because it is a problem for any one user *doesn't* classify it as a
"bug" in the software. Better yet, someone will be more than willing to help
resolve the issue, but more accurate & specific info is needed to do so.