Bugging, crashing and not-working Word 2007

[IC75]

Hello
So far there are 3 issues that i experience with Microsoft Office Word 2007
software (both trial and licensed) on Vista:
1) Office options apart from the 1st top one are locked for editing (I cant
even click on them as links dont exist, the words only)
2) Every time I close Word, it crashes saying that it is "closed
incorrectly", then "looks for solution", then re-starts Word by itself
3) Mouse doesnt work in Word - I can select anything, cant move it across
the document, etc (very annoying)
I read below discussions re the same issues that dated Jan2008.
Unfortunately am not an IT guru, the fear of spending my life on looking for
normal.dotm is equal to the one of climbing Kilimanjaro, and would still
appreciate to know whether there is something like a quick and easy fix for
dummies...
Pls help!
Cheers

 

[Terry Farrell]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption may include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. See MSKB 940791
http://support.microsoft.com/kb/940791

Terry Farrell - MSWord MVP

 

[IC75]

Hi Terry
It helped for now! Thanks a million

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption may include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. See MSKB 940791
http://support.microsoft.com/kb/940791

Terry Farrell - MSWord MVP

 

[IC75]

Hello, am now experiencing the same problem again, but unfortunately can not
download the previsouly suggested 'fix it' link. After I click on the link
and allow to download the file it goes into blank page, and nothing is
happening. Please help!!!

 

[Stefan Blom]

Have you tried deleting the key manually then (with Word closed)?