Hi Ray
Does this apply to all documents you receive from all people? Or just some
documents, or from some people?
If it's just some documents or from some people, then open one of the
problem documents. Do Tools > Templates and Add-ins. Is the "Automatically
Update Document Styles" box ticked? If that box is ticked, then every time
you open the document, its styles will be updated from its template. That
can cause havoc with bullets and numbering. So you may need to ask the
person who sent you the documents to open the document, un-tick that box,
make a minor change (eg press spacebar then backspace), and then save the
document and re-send it to you. The following article might help see what's
going on:
What happens when I send my document to someone else? Will Word mess up my
formatting?
http://www.ShaunaKelly.com/word/sharing/WillMyFormatChange.html
Another possibility is that the font used for bullets is not available on
your machine. Can you find out what font was used for the original bullets?
Do you have that font on your system?
Hope this helps.
Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word