Bullguard and Outlook

[Tadjio]

I think there is a problem that has started with
using Bullguard security (Antivirus, Firewall etc)
together with Outlook.

I have had trouble for a week sending Plain Text messages
where the text is converted into "Chinese" characters
in my Sent Items box and appears as "Question marks"
in the recipients Inbox.

When I switch off (Close) Bullguard, it works ok.

 

[LKL]

Thanks, I've tried the same (switch Bullguard off all together) and can now
send in plain text.

It didn't work when only switching the outgoing virus scan off.

 

[DL]

Its not unusual for intergrated AV mail scanning to cause problems with
Outlook
As it is whats the point in scanning outgoing mail? either your sys is clean
or its not and your AV has failed in its primary roll

 

[LKL]

Tried just turning of spam-filter? That seems to work for me!

 

[Tadjio]

The point is that I have used Bullguard for many years
and it is only last week that this problem occurred.

I didn't mention outgoing mail.
I do want to scan incoming mail !!!!

 

[LKL]

According to the Bullguard online support this is a known problem. For the
moment the only advise is to turn the spam-filter off

 

[Brian Tillman [MVP - Outlook]]

I think there is a problem that has started with
using Bullguard security (Antivirus, Firewall etc)
together with Outlook.

I have had trouble for a week sending Plain Text messages
where the text is converted into "Chinese" characters
in my Sent Items box and appears as "Question marks"
in the recipients Inbox.

When I switch off (Close) Bullguard, it works ok.

Uninstall Bullguard and reinstall it without the mail scanning feature.
Mail scanning is unnecessary and is close to being the single most common
source of Outlook message transmisison problems.[/QUOTE]

 

[DL]

You stated "plain text msgs sent"

Once again scanning either incoming or outgoing is not necessary, assuming
your AV has a real time scanner
Perhaps see Bullguard support

 

[Tadjio]

Uninstall Bullguard and reinstall it without the mail scanning feature.
Mail scanning is unnecessary and is close to being the single most common
source of Outlook message transmisison problems.

ok, will do.
Why is mail scanning "unnecessary"?

 

[Tadjio]

Yes I talked about "plain text msgs sent".
I meant that - they are the ones that are corrupted
but I don't want them scanned.
It appears that Bullguard is still messing with them, regardless.

I will be contacting Bullguard Live Support
once they have woken up in the USA.

 

[Brian Tillman [MVP - Outlook]]

Why is mail scanning "unnecessary"?

First, because you have a brain and know enough not to open a suspect
message. You know enough to immediately delete without opening any message
with an attachment coming from an unrecognized sender and to delete without
opening any message with an attachment you didn't solicit even if you
recognize the sender. Morever you should know enough to never open an
attachment from within a mail message, but save it to disk first.

Every extant antivirus program contains an on-access scanner that scans any
file you open, so even if you do open an attachment from within Outlook,
because nothing can open unless it is loaded into the application or unless
it is loaded into the CPU from disk, Outlook first writes it to disk so it
can be opened. As soon as that happens, the on-acccess scanner will detect
anything it's capable of detecting and prevent the infection.

 

[Tadjio]

First, because you have a brain and know enough not to open a suspect
message. You know enough to immediately delete without opening any
message with an attachment coming from an unrecognized sender and to
delete without opening any message with an attachment you didn't solicit
even if you recognize the sender. Morever you should know enough to never
open an attachment from within a mail message, but save it to disk first.

Every extant antivirus program contains an on-access scanner that scans
any file you open, so even if you do open an attachment from within
Outlook, because nothing can open unless it is loaded into the application
or unless it is loaded into the CPU from disk, Outlook first writes it to
disk so it can be opened. As soon as that happens, the on-acccess scanner
will detect anything it's capable of detecting and prevent the infection.

Thanks for your explanation.

In the real world one receives emails from many sources
and it is not practical to "delete without opening any message
with an attachment you didn't solicit even if you recognize the sender".

Also, your argument that I "should know enough to never open an
attachment from within a mail message, but save it to disk first" is
contradictory to your last paragraph.

But I hear what you say, and will consider.

 

[Brian Tillman [MVP - Outlook]]

In the real world one receives emails from many sources
and it is not practical to "delete without opening any message
with an attachment you didn't solicit even if you recognize the sender".

Nonsense. Nonetheless if you wish to not delete them, save them to disk
first.

Also, your argument that I "should know enough to never open an
attachment from within a mail message, but save it to disk first" is
contradictory to your last paragraph.

Not contradictory. I always believe it better to control the operation of
your PC so that it behaves the way you want it to behave. I realize,
however, not everyone acts with aforethought, so wanted to explain that even
the undisciplined are protected.