Business Contact Manager (BCM) Installation Failure

[Armstrong Wong]

After my system crashed. I reinstall Office 2003 Prof and Business Contact
Manager. However, when installing Business Contact Manager, the following
error always pops up:
"Setup failed to configure the server. Refer to the server error logs and
setup error logs for more information."

I tried to uninstall and reinstall Office 2003 Prof but the BCM refuses to
install.

Please help. Thanks

Armstrong Wong
Hong Kong

 

[audeyt [MSFT]]

1.) Rename C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM folder.
2.) Open the Registry Editor and delete the key
HKLM\Software\Microsoft\Microsoft
SQL Server\MICROSOFTBCM. You may receive the following error message:

Error deleting key
Cannot delete Microsoft SQL Server: Error while deleting key.

If you see this error message, disable the Windows Management
Instrumentation (WMI)
service in the Services console and try again.

3.) Close the Registry Editor.
4.) Reboot the computer (very important--if you do NOT do this, setup may
NOT be
successful. We have documented cases where the reboot was necessary after
completing the above steps before setup would work)
5.) After the machine boots again, run BCM setup once again.